<h2>Job highlights</h2>
<ul>
<li><ul>
<li>Engage OEMs,product vendors,and technology partners as required</li>
</ul>
</li>
<li><ul>
<li>Operate as a Digital Workplace generalist with broad solutioning experience and deeper expertise in one or more workplace domains</li>
</ul>
</li>
<li>Experience . - 8-12 years of experience in Digital Workplace Services,End User Computing (EUC),or IT Infrastructure Services
</li>
<li>Support solution design, proposal development, and customer engagements across Digital Workplace Services opportunities.
</li>
<li>Combine strong workplace domain expertise with emerging AI-driven workplace technologies to develop innovative and competitive solutions.
</li>
<li>Understand customer business requirements and translate them into tailored, AI-enabled Digital Workplace solutions.
</li>
<li>Clearly articulate the business and technical value of proposed solutions to customers and internal stakeholders.
</li>
<li>Partner with Sales, Delivery, Practice, and Technology teams to build differentiated offerings and win strategies.
</li>
<li>Operate as a Digital Workplace generalist with broad solutioning experience and deeper expertise in one or more workplace domains. Key Solution Areas
</li>
<li>Workplace AI, Generative AI, and Agentic AI Assistants
</li>
<li>Service Desk End User Support
</li>
<li>Field Services
</li>
<li>Digital Employee Experience (DEX)
</li>
<li>Unified Endpoint Management (UEM)
</li>
<li>Endpoint Analytics Automation
</li>
<li>Microsoft 365, Microsoft Copilot, Intune, and Teams
</li>
<li>Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills
</li>
</ul>
Experience
<ul>
<li>8-12 years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.
</li>
<li>Proven experience in presales, solution architecture, consulting, or technical sales support.
</li>
<li>Knowledge of Workplace AI, Generative AI, Agentic AI assistants, and automation-driven workplace solutions.
</li>
</ul>
Experience using Generative AI tools for:
<ul>
<li>Proposal development
</li>
<li>RFP/RFI responses
</li>
<li>Solution documentation
</li>
<li>Content acceleration
</li>
</ul>
Strong expertise in:
<ul>
<li>Service Desk End User Support
</li>
<li>Field Services
</li>
<li>Digital Employee Experience (DEX)
</li>
<li>Unified Endpoint Management (UEM)
</li>
<li>Endpoint Analytics Automation
</li>
<li>Microsoft 365, Microsoft Copilot, Intune, and Teams
</li>
<li>Windows 365, Azure Virtual Desktop (AVD), and VDI technologies - Familiarity with ITSM, ITIL, workplace transformation, and operational service models.
</li>
<li>Strong documentation, presentation, and client-facing communication skills, combined with commercial awareness.
</li>
</ul>
Key Responsibilities
<ol>
<li>Solution Design Architecture</li>
</ol>
<ul>
<li>Support end-to-end solutioning for Digital Workplace Services opportunities.
</li>
<li>Develop solution architectures, service descriptions, operating models, and transformation roadmaps.
</li>
<li>Design AI-enabled workplace solutions that improve:
</li>
<li>Employee experience
</li>
<li>Productivity
</li>
<li>Operational efficiency
</li>
<li>Define assumptions, dependencies, exclusions, risks, customer responsibilities, and third-party responsibilities.
</li>
<li>Ensure solutions align with customer objectives, operational requirements, and delivery capabilities.
</li>
</ul>
<ol start="2">
<li>Presales Bid Support</li>
</ol>
<ul>
<li>Contribute to RFP/RFI responses, technical proposals, and client presentations.
</li>
<li>Conduct customer discovery workshops, requirement-gathering sessions, and assessments.
</li>
</ul>
Develop:
<ul>
<li>Solution proposals and response documents
</li>
<li>Client presentations and bid-orals decks
</li>
<li>Executive narratives and supporting solution artefacts
</li>
<li>Leverage Generative AI tools to accelerate proposal development, solution documentation, and content creation.
</li>
<li>Address technical, operational, and commercial questions related to proposed solutions.
</li>
</ul>
<ol start="3">
<li>Estimation Commercials</li>
</ol>
<ul>
<li>Develop effort estimates, costing inputs, resource models, and technology requirements.
</li>
<li>Work with Pricing, Finance, and Delivery teams to validate solution cost, feasibility, and competitiveness.
</li>
<li>Participate in solution reviews, risk reviews, and commercial approval processes.
</li>
<li>Ensure proposed commitments are measurable, deliverable, and commercially viable.
</li>
</ul>
<ol start="4">
<li>Collaboration Innovation</li>
</ol>
<ul>
<li>Collaborate with Sales, Delivery, and Technology teams to build differentiated offerings and win strategies.
</li>
<li>Engage OEMs, product vendors, and technology partners as required.
</li>
<li>Stay current with industry trends in:
</li>
<li>AI-powered workplace services
</li>
<li>Automation and Agentic AI
</li>
<li>Modern endpoint management Preferred Certifications
</li>
<li>ITIL Foundation / ITIL
</li>
<li>Microsoft 365 Certified
</li>
<li>Microsoft Azure Fundamentals / Azure Certifications
</li>
<li>Microsoft Copilot or Generative AI Certifications Ideal Candidate A customer-focused solution architect with strong Digital Workplace expertise, capable of translating business requirements into innovative, AI-enabled workplace solutions and supporting successful pursuit outcomes.
</li>
</ul>
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Presales Solution Architect - Digital Workplace Services

Presales Solution Architect - Digital Workplace Services

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