Preventative Maintenance Sales Representative

Position Description

JH Kelly is seeking a motivated, customer-focused, and results-driven HVAC & Plumbing Preventative Maintenance Sales Representative who will play a key role in supporting the growth of JH Kelly's preventative maintenance service business by developing new client relationships, expanding existing accounts, and promoting comprehensive HVAC and plumbing maintenance programs. This position is responsible for prospecting, relationship management, facility assessments, proposal development, contract negotiations, and ongoing customer support.

The successful candidate is a motivated and consultative sales professional with experience in commercial HVAC, plumbing, facilities services, mechanical contracting, and/or B2B service sales. This individual will understand how preventative maintenance programs support facility reliability, efficiency, compliance, and long-term asset performance.

Here’s a deeper dive into what you’ll take on:

Business Development & Sales

• Identify and develop new business opportunities for HVAC and plumbing preventative maintenance services.
• Generate and manage a healthy sales pipeline through prospecting, referrals, networking, customer visits, and CRM activity.
• Present service solutions, proposals, and maintenance agreements to prospective clients and negotiate contract terms.
• Track and report sales performance metrics including pipeline activity, contract renewals, new service agreements, revenue growth, and customer retention.

Customer Relationship Management

• Build and maintain strong relationships with facility managers, property managers, building owners, contractors, and industrial customers.
• Maintain existing customer relationships through regular communication, account reviews, and identification of additional service opportunities.
• Act as a trusted advisor by educating clients on equipment reliability, energy efficiency, system performance, regulatory requirements, and preventative maintenance best practices.
• Maintain and foster proactive and positive relationships with customers, within the JH Kelly team, management, craftspeople, and project teams.

Facility Assessments & Solution Development

• Conduct site visits and facility assessments to evaluate HVAC and plumbing systems and identify preventative maintenance opportunities.
• Develop customized maintenance agreements and service solutions based on customer operational needs, asset conditions, and budget requirements.
• Collaborate with operations, service managers, and technicians to develop accurate scopes of work, service proposals, and contract pricing.

Operations & Service Coordination

• Coordinate with internal teams to ensure successful implementation and execution of preventative maintenance agreements.
• Work closely with service operations to ensure customer expectations are met regarding scheduling, service delivery, and quality standards.

Industry Knowledge & Continuous Improvement

• Stay informed on industry trends, technologies, regulations, and best practices related to HVAC, plumbing, mechanical systems, and facility maintenance.

Position Requirements

What You Bring

• Experience: Minimum of 3-5 years of experience in commercial HVAC, plumbing services, facilities services, mechanical contracting, and/or B2B service sales. Demonstrated experience selling service agreements, preventative maintenance programs, facility services, or mechanical service solutions preferred. Strong understanding of commercial HVAC and/or plumbing systems, preventative maintenance practices, and service operations. Experience building customer relationships and managing accounts in a service-oriented environment. Proven ability to identify customer needs, develop solutions, and successfully close business opportunities.
• Education: High school diploma or equivalent certification. Technical training, industry certifications, or coursework related to HVAC, plumbing, mechanical systems, facilities management, business, or sales is preferred.
• Skills: Proficiency in Microsoft Office applications including Word, Excel, Outlook, and CRM software for sales tracking and reporting. Strong consultative selling, communication, presentation, and negotiation skills. Excellent relationship-building and customer service abilities. Strong organizational skills with the ability to manage multiple projects and priorities. Ability to understand technical concepts and communicate service solutions effectively to both technical and non-technical audiences.
• Mindset: Self-motivated and results-driven with a proven track record of meeting or exceeding sales goals. Ability to work independently while collaborating effectively with operations, service, and leadership teams.
• Requirements: Valid driver's license with an acceptable driving record. Ability to travel to project sites as needed. Ability to work in both office and construction field environments.

Physical Requirements

This field-based position requires the ability to stand and walk for extended periods while conducting site assessments and client visits. Candidates must have the ability to perform repetitive tasks such as driving, entering data on a mobile device, and carrying equipment. Frequent standing, walking, bending, climbing, and reaching are necessary. The ability to communicate clearly and effectively, both verbally and in writing, is essential. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Application Instructions

Thank you for your interest in joining the JH Kelly team!

For more than 100 years, we've built our reputation on the strength of our people, our commitment to safety, and the relationships we build with our employees, customers, and communities. We're always looking for talented individuals who share our values and take pride in their work.

Learn more about our story at www.jhkelly.com

Benefits Package

• Comprehensive Medical/Vision/Rx – Dental/Ortho Coverage: JH Kelly pays 87.5% of total premiums.
• Paid Vacation and Holidays: Generous PTO model to support work-life balance.
• 401K: 50% company match on the first 6% of employee contributions.
• Life Insurance, AD&D, STD & LTD: Paid 100% by JH Kelly.
• Annual Performance Bonuses: Opportunity for additional compensation based on performance.
• Profit Sharing: Participate in JH Kelly’s profit-sharing program. Averaging 9% of total compensation over the past 10 years.

To be considered for this position, please complete the online application and submit a current resume. We encourage you to provide detailed information regarding your work experience, skills, certifications, and qualifications.

Applications are reviewed as they are received, and qualified candidates will be contacted regarding next steps in the hiring process.

As part of our commitment to maintaining a safe and productive work environment, all offers of employment are contingent upon successful completion of a pre-employment drug screening. Certain positions may also require a background check and/or motor vehicle record (MVR) review based on job responsibilities.

We appreciate your interest in becoming part of the JH Kelly family and look forward to learning more about you.

Equal Opportunity Information

JH Kelly is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. We recruit, hire, train, promote, and compensate employees based on qualifications, merit, and business needs without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you require assistance or accommodation, please contact our Human Resources department.