Preventive Maintenance Coordinator

Job Descriptions

• Coordinate and support branches in managing Preventive Maintenance (PM) activities for all Customer Value Agreement (CVA) contracts, ensuring servicing is completed accurately and within the required +50-hour service window.
• Monitor PM due dates and proactively communicate service requirements to branches and relevant stakeholders to ensure timely execution and minimize service delays.
• Ensure CVA customers receive scheduled PM servicing in accordance with Caterpillar-recommended maintenance intervals and standards, reducing the risk of unexpected machine breakdowns.
• Oversee CVA-related PM operations, including PM scheduling, service call creation and monitoring, parts ordering, job completion, and invoicing to ensure smooth end-to-end execution.
• Drive and support business development initiatives related to Preventive Maintenance services within Caterpillar frameworks, working closely with customers and dealer branches across Malaysia.
• Support branches in managing PM workloads by coordinating resources, providing guidance, and resolving execution challenges to ensure service commitments are consistently met.
• Maintain effective communication and collaboration with internal and external stakeholders to facilitate timely resolution of PM-related issues and ensure compliance with contractual requirements.

Job Requirements

• Diploma in Business Administration or a related field, with a minimum of 4 years of relevant working experience.
• Proficient in IT, with good knowledge of Microsoft Office applications.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Knowledge in Microsoft Dynamics AX will be an added advantage.
• Good organizational and coordination skills, with a proactive and positive attitude.
• Fluent in both spoken and written English and Bahasa Melayu.