Pricing Operations Manager

Pricing Operations Manager

Position Summary

The Pricing Operations Manager leads the execution, governance, and continuous improvement of customer pricing operations. This hands-on role coordinates team workload, resolves operational issues, strengthens controls, and partners across functions to deliver accurate and timely pricing maintenance and system execution.

Key Responsibilities

• Lead daily Pricing Operations execution, workload prioritization, team coordination, and service-level performance.

• Oversee discount and terms administration, generic and floor pricing programs, and SAP S/4 pricing maintenance.

• Serve as the primary escalation point for pricing issues, transactions, and exception requests.

• Strengthen pricing governance, internal controls, operating procedures, documentation, and reporting.

• Drive process improvements that increase accuracy, efficiency, scalability, and automation while reducing bottlenecks and manual effort.

• Partner with Strategic Pricing, Sales, Finance, Customer Operations, and IT on business priorities, system enhancements, and transformation initiatives.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related field.

• 5+ years of experience in pricing operations, finance operations, pricing administration, or a related function.

• Demonstrated ability to lead operational processes, manage competing priorities, and influence cross-functional stakeholders.

• Strong analytical, problem-solving, organizational, and communication skills.

• Experience with SAP or a comparable ERP system and advanced Microsoft Excel skills.

Preferred: Healthcare, pharmaceutical, specialty distribution, SAP S/4HANA, pricing governance, or continuous improvement experience.

Success Measures

• Accurate, timely pricing maintenance and achievement of service-level and quality targets.

• Measurable improvements in process efficiency, scalability, controls, and reduction of manual effort.

• Strong stakeholder satisfaction and effective cross-functional execution.

Ideal Candidate: A highly organized, hands-on operations leader who can balance execution, team coordination, governance, and continuous improvement in a fast-paced environment.