Primary Care Scheduler

Description

Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care Scheduler
Schedule: Monday - Friday, 40 hours weekly.

As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams-all while delivering exceptional customer service.

This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey.

Key Responsibilities

• Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments
• Schedule for multiple primary care providers across various locations
• Return voicemail messages promptly—within 15 minutes or by end of business day
• Verify and update patient information including contact details, insurance, and registration status
• Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork)
• Ensure parents or legal guardians are present for required appointments
• Assist with triaging appointment urgency in collaboration with nurses or providers
• Schedule interpreter services as needed and notify appropriate staff
• Run insurance eligibility checks and enter relevant data into the EHR
• Follow up with patients who missed their appointment to assist with rescheduling
• Monitor appointment schedules for accuracy and backfill cancellations when possible
• Manage appointment communications through Phreesia software
• Maintain up-to-date knowledge of provider schedules and clinic processes
• Collaborate with front desk and clinic staff to ensure a seamless patient experience
• Attend team meetings and maintain professionalism in all interactions
• Maintain strict confidentiality and adhere to all HIPAA regulations

Education, Requirements, Skills, Knowledge and Expertise

• High School/GED preferred

Work Experience / Training / Additional Requirements:

• Experience with multi-line phone systems preferred
• Medical office experience preferred but not required
• May require travel for initial training

You’ll Be A Great Fit for This Role if You:

• Enjoy creating a welcoming, organized experience for patients
• Communicate clearly and with empathy, especially over the phone
• Are skilled at juggling multiple systems and screens
• Take initiative and thrive in a detail-oriented, fast-moving environment
• Value being part of a collaborative, mission-driven team
• Understand the importance of confidentiality and patient privacy

About Compass Health Network

About Compass Health Network

Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.

Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.

Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.

Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.

Why Join Us?

Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.

We offer:

• Competitive Benefits
• Opportunities for career advancement
• Personal and professional development
• Licensure supervision
• Tuition reimbursement & scholarships
• Employee Assistance Program (EAP)
• Wellness program with Xponential access
• Generous paid time off and holidays
• National Health Service Corp loan repayment eligibility*

*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.

Your Career, Your Impact

Whether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day.

Ready to make a difference? We’d love to hear from you!

Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.