Primary Service Provider

Mō mātou | About Us

Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you’ll help us achieve our vision of empowering New Zealanders who are blind, deafblind or have low vision, to live the life they choose.

As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations.

Mō tēnei tūranga mahi | About this role

We are seeking a Primary Service Provider to work alongside our clients to identify their needs, develop personalised plans, and connect them with the services Blind Low Vision NZ can provide. You will help clients live independently by coordinating timely referrals and working with specialists and external providers as needed. Key responsibilities include:

• Taking a holistic approach to service delivery that supports each client’s independence
• Providing safe, effective, outcome-focused support that is centred on the client and their family or whānau, with most of your time spent on client-related work
• Working with clients and their support networks to identify needs and provide essential services and support that help them achieve the best possible outcomes and live a life without limits
• Empowering clients to develop plans based on their individual needs and priorities, and ensuring appropriate services are delivered effectively in line with those plans
• Collaborating with a wide range of stakeholders, including internal service delivery teams and external providers

This is a permanent part-time role of 18.5 hours per week, based at our Wellington office. The role also involves travel throughout the wider Wellington region to visit clients, with fleet vehicles provided.

Ko wai koe | About you

We are looking for a client focused individual that has experience in a similar role. You will be working closely with our clients, so you will be a natural people person, who builds rapport quickly and makes our clients feel at ease. We are looking for:

• Proven experience in service delivery within the disability field, general health or rehabilitation, or a relevant tertiary education
• Developed relevant fundamental level transdisciplinary skills i.e. Adaptive Communications and Technology, Orientation and Mobility, Adaptive Living, assessing client needs, and interpretation of ophthalmic reports.
• Previous experience within a customer focused role, ideally within the disability sector. Experience working with blind or vision impaired clients is highly advantageous
• Well-developed communication skills and the ability to interact with people from diverse backgrounds
• Strong interpersonal skills and the ability to build rapport quickly

Ngā painga | What we offer*

• 5 weeks of Annual Leave
• Flexible working options available
• 1 Day of Birthday Leave and 1 Wellbeing Day
• Health and Wellbeing Allowance
• Eye Test and Prescription Lens Reimbursement
• Access to 70+ discounts with businesses across the country
• And many more!

*conditions apply

Applications close: 25 October 2026