Primary Technical Support (Contract)

Role & responsibilities

• Handling Voice calls from Domestic Customers.
• Solving Technical Queries of customers related to UPS and batteries.
• Offer technical troubleshooting to the customers by referring to FAQs and web.
• Registering complaints of customers using bFS Salesforce (CRM) applications.
• Interacting with different stakeholders involved for the complaint resolution.
• Co-ordination with service planning and escalation team for faster resolution.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Rotational shifts (24x7 operation)
• BE/BTech (Electrical and Electronics / Electronics and Communication)
• Passion for the technical profile.
• Extensive familiarity with Windows operating system.
• Good communication skills.
• Good analytical and problem-solving skills.