Cognizant
Principal Architect
1 month ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
8 September 2026
What they need
Contact Center Architect Experience in the contact center domain
Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio
Experience in Cloud based CCaaS solutions are mandatory
Experience in leading and responding to RFP
Comfortable in presenting the solutions to customers
Good working knowledge in making Powerpoint presentations and excel sheets
Track record of building new solutions, publishing white papers, writing blogs
Motivated self-starter, proactive and action-oriented
Strategic problem solving and collaboration skills
Excellent communication and written skills in English
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