Principal Case Manager

Institution: Institute of Mental Health

Family Group: Allied Health

Roles And Responsibilities PRE-REQUISITES FOR LEADERSHIP APPOINTMENT

• CLINICAL SERVICES AND STRATEGIC LEADERSHIP
• Lead the strategic development and positioning of Case Management services to support integrated care, population health, and hospital transformation priorities.
• Drive innovation in care models (e.g. care coordination, discharge planning, transitional care) to optimise patient flow, reduce length of stay, and improve care continuity.
• Establish robust clinical governance frameworks, ensuring compliance with regulatory, accreditation, and professional standards.
• Champion data-driven decision-making through performance analytics, benchmarking, and outcomes monitoring.
• Collaborate with senior clinical and operational leaders to co-develop system-wide solutions that enhance patient journeys across the continuum of care.
• HUMAN RESOURCE MANAGEMENT
• Provide visionary leadership to build a high-performing, engaged, and resilient workforce aligned with organisational values and One NHG culture.
• Develop workforce strategies including capability building, role redesign, and succession planning to meet evolving healthcare demands.
• Foster leadership development at all levels, strengthening supervisory and advanced practice competencies within Case Management.
• Champion staff engagement, wellbeing, and retention through inclusive leadership and continuous feedback mechanisms.
• RISK, SERVICE QUALITY AND IMPROVEMENT
• Lead a culture of safety, quality, and continuous improvement through strong clinical governance and risk management frameworks.
• Drive quality improvement initiatives that deliver measurable outcomes in patient safety, care coordination, and service efficiency.
• Oversee enterprise risk management, business continuity planning, and regulatory compliance within the department.
• Leverage patient feedback and outcomes data to inform service redesign and innovation.
• FINANCE AND RESOURCE MANAGEMENT
• Provide strategic financial stewardship, aligning resource allocation with service priorities and organisational goals.
• Drive cost-effective models of care while maintaining quality and patient outcomes.
• Identify opportunities for value-based care, optimisation of manpower, and productivity improvements.
• EDUCATION, RESEARCH AND PROFESSIONAL DEVELOPMENT
• Lead initiatives in research, innovation, and evidence-based practice to advance Case Management and integrated care.
• Establish the department as a centre of excellence through partnerships, publications, and professional contributions.
• Develop structured training frameworks to support capability building across multidisciplinary teams
• EDUCATION AND EXPERIENCE
• Advanced degree or postgraduate qualifications in relevant disciplines (e.g. Nursing, Social Work, Psychology, Counselling)
• Minimum 8–10 years of progressive clinical experience in healthcare with demonstrated leadership capabilities
• Demonstrated success in leading service transformation, workforce development, and cross-functional collaboration
• Strong understanding of healthcare systems, care integration, and population health principles

Professional Requirements

• Have relevant work experience in case management or care coordination in health care setting.
• Demonstrated commitment to professional standards and ethical practice
• COMPETENCIES
• Strong leadership and change management skills
• Excellent communication and interpersonal abilities
• Strategic thinking and problem-solving capabilities
• Financial management and budget oversight experience
• Quality improvement and project management expertise
• Proficiency in information technology and data management systems