Principal, Cloud Engineer

Join the Team Modernizing Medicine

At ModMed, we re not just building software-we re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

Job Description Summary

The Role: Technical Visionary for Reliability and Developer Velocity. As a Principal Site Reliability Engineer at ModMed, you are a primary architect of our technical future. You don't just solve problems; you anticipate the needs of a global healthcare platform years in advance. You will think big to define the standards for reliability, scalability, developer velocity, and security that allow our doctors to provide world-class care without interruption. This is a high-impact technical leadership role where you will innovate boldly, then make things happen, acting as a vital bridge between engineering, product, and business goals. By aligning passion with purpose, you will build a resilient infrastructure that serves as the backbone for modern medicine and consistently creates customer delight.

Primary Responsibilities

• Core Infrastructure Strategy & Architecture: Architectural Strategy & Technical Governance: Define and execute the long-term architectural vision for our global AWS cloud ecosystem. Design high-performance, fault-tolerant, and cost-optimized multi-region topologies capable of scaling elastically to meet massive transaction volumes while enforcing rigorous cloud hygiene.
• Systemic Observability Ecosystems: Institutionalize "Observability as a Culture" across the enterprise. Architect unified, global telemetry standards using Datadog and OpenTelemetry, transforming raw logs, metrics, and distributed traces into actionable, predictive insights that elevate system reliability across all product engineering groups.
• Developer Platform Evolution & CI/CD Engineering: Revolutionize the corporate CI/CD philosophy and internal developer platform (IDP) strategy. Engineer systemic, highly automated pipeline improvements using tools like GitHub Actions, ArgoCD, ACK, CUE, and others to eliminate developer friction, optimize resource utilization, and accelerate the release velocity of hundreds of engineers.
• Enterprise Kubernetes Stewardship: Serve as the ultimate authority on container orchestration, microservices deployment, and service mesh architectures. Drive high-level initiatives to maximize Kubernetes cluster efficiency, auto-scaling dynamics, secure multi-tenancy, and immutable deployment patterns across the entire organization.
• Proactive Infrastructure Security & Compliance: Partner closely with SecOps to architect a zero-trust infrastructure fortress. Embed automated security guardrails and compliance controls into core Infrastructure-as-Code pipelines, ensuring seamless, continuous adherence to strict healthcare regulatory standards, including HIPAA and SOC 2.
• Enterprise Triage & Resilience Engineering: Act as the premier technical escalation authority for critical, cross-system infrastructure failures. Spearhead complex, multi-layered root-cause analysis, lead deep-dive post-mortems, and champion engineering patterns that turn production incidents into systemic resilience upgrades.

Technical Leadership & Culture Multiplication

• Engineering Force Multiplier: Act as a strategic force multiplier across the engineering ecosystem. Direct high-impact cross-functional initiatives, define and publish enterprise-wide best practices, influence organizational technology roadmaps, and mentor senior and staff-level engineers to foster an inclusive, collaborative culture of technical excellence (Have fun. Do good.).

Role Requirements & Qualifications

• Education: Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related discipline with an IT focus.
• Experience: 8+ years of dedicated experience in cloud engineering, Cloud Engineering, or DevOps roles.
• Engineering Tenure: 13-15+ years of distinguished experience in Site Reliability Engineering (SRE), Cloud Architecture, or DevOps Platform Engineering, with a definitive track record of scaling high-concurrency, enterprise cloud environments.
• AWS Architectural Authority: Deep, authoritative mastery of the AWS ecosystem (including EC2, Lambda, RDS, S3, IAM, and advanced networking features) with proven experience executing massive scalability strategies and sophisticated cloud spend optimization structures.
• Advanced Platform Stack: Professional-grade expertise architecting and managing production-scale Kubernetes environments, comprehensive Datadog telemetry architectures, and modular Infrastructure-as-Code platforms utilizing Terraform or Terragrunt at scale.
• Strategic Engineering & Tooling: Expert-level software engineering capability in Python, Go, or Bash to construct intelligent automation engines, internal CLI tools, and infrastructure platforms that systematically eliminate operational toil.
• Executive-Level Influence: Exceptional communication and advisory skills, with a proven ability to translate complex, low-level technical trade-offs into clear strategic visions for executive leadership while remaining capable of conducting a rigorous, line-by-line code and architecture review.
• Mission Dedication: A strong desire to apply elite technical expertise toward modernizing healthcare infrastructure, protecting patient data integrity, and solving complex societal-scale challenges.

Preferred Qualifications

• Education: Bachelors in Engineering or MCA.
• Industry Credentials: Active AWS Certified Solutions Architect - Professional, AWS Certified DevOps Engineer - Professional, or relevant advanced Specialty certifications (Security, Advanced Networking).
• Distributed Systems Expertise: Direct experience managing high-throughput, event-driven streaming architectures (e.g., Apache Kafka, AWS Kinesis) or high-scale data warehouse solutions (e.g., Amazon Redshift, Snowflake).
• Community & Thought Leadership: A history of contributing to foundational open-source cloud-native projects, authoring technical white papers, or speaking at premier industry tech conferences (e.g., AWS re:Invent, KubeCon).

Core Behavioral Competencies

• Agility: Embraces change as a growth opportunity; learns from successes and failures and adapts to new challenges.
• Results Driven: Consistently achieves quality results, overcomes obstacles, and inspires others to do the same.

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