Principal Cloud Operations Manager

For our client, we are seeking a Principal Cloud Operations Manager to join the team of a leader in the Manufacturing & Automotive space.

This leader will oversee the operational health of critical cloud and collaboration platforms that support a large enterprise environment. The role will drive service reliability, strengthen incident response, and ensure smooth transitions from implementation into steady-state operations. The position also partners closely with technical teams and stakeholders to manage escalations, improve performance, and maintain a disciplined, metrics-driven operating model.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $165,000 – $248,000 annually

Responsibilities

• Own operational performance across Azure, Microsoft 365, and related platforms
• Lead and develop a multidisciplinary team of over 100 members
• Establish a data-driven operational model using SLAs and KPIs
• Serve as the primary operational leader, anticipating customer needs and risks
• Manage multiple priorities including incidents, escalations, and service transitions
• Oversee incident management practices and root cause analysis
• Ensure operational readiness for new services and successful integration into production

Qualifications

• 10+ years in enterprise IT operations or managed services, with 5+ years in senior leadership roles
• Experience managing an enterprise environment of at least 10,000 users
• Proven leadership of a technical team of 50+ engineers or support personnel
• Strong data-driven management skills using operational metrics for performance improvement
• Direct experience with SLAs/KPIs and service delivery, not just project coordination
• Significant experience transitioning technology services into production operations
• Technical leadership in Microsoft Azure and Microsoft 365 environments

Benefits

• Opportunities for career growth and development
• Supportive work environment focused on impactful projects
• Access to diverse projects within the Defense Industrial Base
• Commitment to competitive and fair compensation
• Transparent hiring process with discussions on compensation alignment

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.