Principal, Customer AI and Analytics

Your new company

Your new company is a leading multinational insurance organisation that is investing heavily in innovation, digital transformation, and emerging technologies to shape the future of customer experience, digital products, and business growth.

Your new role

• Define and manage the product vision, roadmap, and priorities for data and AI products.
• Drive the development of customer data capabilities, segmentation frameworks, tagging strategies, and AI-powered solutions.
• Gather business requirements and translate them into clear product specifications, user stories, and delivery plans.
• Partner with stakeholders across business, analytics, technology, governance, legal, and compliance functions.
• Coordinate end-to-end product delivery, including UAT, release planning, deployment, and user adoption.
• Monitor product performance, user engagement, and business outcomes to identify improvement opportunities.
• Ensure data and AI products meet governance, privacy, compliance, and quality standards.
• Champion the adoption of AI use cases and data-driven decision-making across the organisation.
• Drive continuous enhancement of customer intelligence and business innovation initiatives.

What you'll need to succeed

• Bachelor's degree in Business, Information Systems, Data Science, Statistics, Computer Science, Marketing, or a related discipline.
• Proven experience in Product Management, Data Product Management, AI Product Delivery, Customer Analytics, Digital Transformation, or a related field.
• Strong understanding of customer data platforms (CDP), customer segmentation, tagging frameworks, metadata management, and data governance.
• Experience translating business requirements into product roadmaps, MVPs, success metrics, and actionable delivery plans.
• Knowledge of AI technologies, Generative AI, Machine Learning, or workflow automation solutions is highly advantageous.
• Strong stakeholder management and communication skills, with the ability to influence both technical and non-technical audiences.
• Excellent analytical and problem-solving capabilities with a commercially focused mindset.
• Familiarity with tools such as SQL, Python, Power BI, Tableau, Jira, or similar platforms is advantageous.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.