Principal Engineer (Systems)

About Us :

UnitedLex a Repario Company is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity

REQUIREMENTS & COMPETENCIES:

• Bachelors Degree, Trade school certificate in Systems Administration and / or Equivalent Experience
• 10+ years as System Engineer in a Medium to Large Enterprise Environment
• Must have Azure cloud hosting services experience (vms, apps, vpc, integration etc) (minimum 5 years)
• Must have PowerShell advance level automation experience for daily administration for AD, O365, Exchange for monitoring, reporting, configuration changes.
• Should have knowledge of Windows Servers services AD, DNS, DHCP, LDAP, Azure AD connect, Certificate Aauthority, IIS.
• Good to have experience with Microsoft O365, Exchange 2016, Teams, Intune. (5 Years)
• Should have knowledge on ticketing tool Service now etc.
• Should be comfortable with Incident management, Change Management, Service request management and problem management.
• Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document.
• Advanced understanding of client server technology
• Advanced skills and knowledge in Windows server operating systems.
• Experience with Patching solutions like Desktop Central
• Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions.
• Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
• Any configuration management tool such as Chef would be a plus
• Backup solution knowledge like VEEAM would be a plus
• VDI, VMWare experience would be an advantage
• Quick learner, self-starter, the ability to work independently and as part of a team.
• Able to work within time constraints and follow set processes and procedures.
• Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
• Industry certifications such as Microsoft Azure, O365 certification, ITIL V3/V4, etc. a plus
• Advanced level analytical and problem-solving abilities.
• Should be comfortable with 24*7 support in rotational shift.
• Excellent verbal and written communication skills.

RESPONSIBILITIES:

• Responsible for supporting day-to-day operations of the systems within the scope of the System Team.
• Provide Escalation support for Azure hosted infrastructure, Windows servers, and enterprise 3rd party systems.
• Support and maintain core Windows Server services including AD, DHCP, DNS, LDAP, ADFS, Azure AD connect, SSO, CA
• Support and maintain enterprise Microsoft Mailing solutions in hybrid model Exchange 2016, O365
• Support and maintain Microsoft cloud solutions such as Office 365, Teams, Intune and Azure.
• Support and maintain 3rd party on-prem and cloud-based enterprise systems. This includes but is not limited to MDM solution, virus protection services, file sharing services, etc.
• Analyze network activity related to authentication, vulnerability and performance, using network logs to troubleshoot and track the nature and resolution of problems.
• Managing and troubleshooting Windows servers.
• Assist in the patching of Windows servers and other supported systems as required.
• Assist in the decommissioning of servers and system resources as needed.
• Participation in annual DR testing exercises as required.
• Maintain and create documentation as required.