Principal Implementation Consultant

Senior / Principal Implementation Consultant | Remote - Ontario, Alberta or British Columbia

This role combines SaaS implementation, technical solution design and customer consulting . You'll work directly with customers to understand their requirements, design tailored solutions and deliver successful implementations from discovery through to go-live.

What you'll be doing

• Lead end-to-end SaaS implementations, from discovery through configuration, deployment and go-live.
• Run customer workshops, gather requirements and design tailored software solutions.
• Configure workflows, troubleshoot technical issues and support integrations.
• Act as a trusted advisor to customers, explaining product capabilities and recommending solutions.
• Work closely with Sales, Customer Success, Product and Engineering.
• Improve implementation processes, documentation and delivery standards.

What we're looking for

• 6+ years of SaaS or software implementation experience.
• Strong experience in solution design, configuration, workflows and integrations.
• Confident leading customer discovery and technical discussions.
• Excellent troubleshooting, communication and stakeholder management skills.
• Experience with product demonstrations, pre-sales consulting or QA is advantageous.

Package

• $110K CAD-$140k CAD + bonus + benefits
• Fully remote within Canada
• Candidates based in Ontario, Alberta or British Columbia

Interested in a senior role where you can take ownership of customer solutions, solve technical challenges and make a real impact? We'd love to hear from you.