Principal Program Manager

Who you are

• The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company
• Bachelor's degree with minimum 12+ years of program management experience leading large, complex, cross-functional initiatives
• Experience with a top-tier strategy, operations, or technology consulting firm
• Experience in at least one defined GTM/CX domain (e.g., sales, CPQ, customer success)
• Proven track record of structuring ambiguous problems and driving executive alignment
• Background in technology transformation, operating model change, or system implementations
• MBA from a top-tier university

What the job involves

• We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization
• This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes
• A. Portfolio Management & Strategic Planning
• Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities
• Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively
• Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity
• Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks
• Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions
• B. Change Management & Process Adoption
• Drive adoption of internal GTM/CX change management processes
• Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools
• Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness
• Embed accountability and feedback loops to ensure processes deliver measurable business impact
• C. Executive Alignment & Communication
• Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions
• Partner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholders
• Deliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes
• Build strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity

Benefits

• Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
• Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
• Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
• Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
• Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
• Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day.

Life at Palo Alto Network