Principal Program Manager, EU FBA Supply Chain

DESCRIPTION

The EU FBA team is seeking an experienced, strategic and thought-leading Principal Program Manager to join the EU FBA Supply Chain team and drive complex, high-impact initiatives within the Inventory Capacity domain.

The successful candidate will demonstrate the ability to communicate effectively with Director and VP leadership -both verbally and in writing-operate independently in highly ambiguous environments, and influence senior stakeholders across EU, CN, and US organizations.

This role is best suited for a leader with strong analytical judgment, the ability to build trusted relationships at scale, and a proven track record of delivering complex programs with excellence.

Some qualities that we are looking for: you are results oriented; you have the intellect and curiosity to solve really complex problems; you are an owner, and do what it takes to make your team successful; you are customer obsessed, and advocate on behalf of sellers and customers to get the right experience; you operate well in an ambiguous environment; and finally, you are passionate to be a part of building something really big.

Key job responsibilities

• Drive the implementation of strategic initiatives to optimize the supply chain
• Establish business goals, as well as supporting metrics and key performance indicators (KPI) for success
• Analyze and solve business problems at their root, stepping back to understand the broader context
• Partner with global product and operational teams to build scalable solutions
• Enhance and tailor products and processes to EU, to ensure lowest cost-to-serve for sellers and Amazon

About the team
Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years. Sellers can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.

BASIC QUALIFICATIONS

• Experience defining program requirements and using data and metrics to determine improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience working cross functionally with non-tech teams

PREFERRED QUALIFICATIONS

• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
• Experience leading process improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech teams
• Experience working in a matrixed organization

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