Principal Solution Consultant

Agile Frameworks® provides comprehensive software-as-a-service solutions that integrate corporate, field, and lab data for business process automation across architecture and engineering disciplines. We transform workflows, create high-value data, and deliver outputs our customers can trust resulting in industry-leading productivity and profitability.

The Principal Solutions Consultant (PSC) provides ongoing technical and project support to Agile Frameworks customers that are implementing our products into their environment. The PSC will utilize personal knowledge, tools, and resources within Agile to understand a customer’s business and workflow and assist in customizing and configuring a business solution.

Post-live, the PSC provides advanced support to Agile Frameworks customers, leading usage reviews, training, and escalated issue resolution through our service request portal. The PSC applies deep product knowledge to deliver solutions quickly and professionally, and takes ownership of complex technical issues through to resolution.

This is a full-time (40 hours) exempt remote position working from 8am-4pm Monday through Friday. If located in MN, this is a hybrid position working in our Bloomington, MN office Tuesday through Thursday from 10am-3pm and remotely the remainder of the week.

Compensation

Base salary range for this position is $115,250 - $143,000. This range reflects the base salary for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Principal Duties and Responsibilities:

• Serve as the senior consultative resource for strategic customers, guiding them through the configuration and deployment of a highly complex, customizable solution tailored to their unique workflows and business requirements
• Lead discovery and requirements sessions with customers to deeply understand business processes, data structures, and operational goals; translate findings into scalable, high-impact implementation strategies
• Own the end-to-end delivery of complex, multi-stakeholder implementation projects — managing scope, timelines, quality, risk, and stakeholder communication from kickoff through go-live and beyond
• Provide expert-level configuration guidance and solution design, applying deep product knowledge to solve sophisticated customer challenges and unlock the full value of the platform
• Serve as a trusted advisor and change management partner to customer leadership; proactively drive user adoption strategies, identify risks, align on priorities, and measure realized value and ROI throughout the customer lifecycle
• Take full ownership of escalated technical issues; apply advanced troubleshooting skills and cross-functional collaboration to drive resolution and prevent recurrence
• Act as a primary voice of the customer internally — synthesizing field insights to influence product direction, shape release priorities, and contribute to the formal change request review process
• Mentor and develop less experienced Solution Consultants; establish and model best practices for implementation methodology, documentation, and customer engagement
• Partner with Sales to support complex pre-sales opportunities, including discovery calls, solution demonstrations, and SOW development for high-value accounts
• Partner with Customer Success to drive deep product adoption; identify opportunities to expand utilization, reinforce value through training and best practice guidance, and connect evolving customer needs to platform capabilities
• Collaborate cross-functionally with Product, Engineering, Support, and Customer Success to drive continuous improvement in the customer experience and implementation process

Skills/Experience Required

• 10+ years of experience in project management, configuration, and training for SaaS B2B software solutions
• Deep understanding of the CMT (Construction Materials Testing) and AEC (Architecture, Engineering, Construction) industries
• Strong mentoring and coaching skills; ability to teach complex topics with patience and accountability
• Critical thinker with end-to-end understanding of enterprise software acquisition and deployment
• Client-focused with excellent written, verbal, and presentation communication skills
• Highly self-motivated; confident navigating ambiguity and driving results in a remote-first environment
• Values diversity and collaboration; applies active listening and strong interpersonal skills
• Proficient in troubleshooting Windows and web-based environments; solid knowledge of databases, networking fundamentals, web services, and security
• Ability to multi-task, prioritize, and adapt in a fast-paced environment with a strong desire to grow