Principal Technical Program Manager

Who you are

• 10+ years of engineering experience
• 7+ years of technical product or program management experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience managing programs spanning engineering department with complex cross-dependencies, concurrent workstreams, and VP/Director-level stakeholder management
• Experience actively participating in and driving architecture and design decisions (design patterns, reliability, scaling) — with the technical depth and engagement to challenge, contribute, and unblock rather than simply reviewing from the sidelines
• Demonstrated ability to decompose ambiguous, large-scale platform initiatives into executable program plans with clear milestones and dependency chains
• Knowledge about Cloud operations and Architecture at scale
• Strong understanding of AI/ML, LLMs, and agentic systems — with a track record of applying these technologies to improve team productivity at the program, process, or development level
• Strong written communication skills with experience authoring narratives, program strategies, and technical documents for senior leadership audiences
• Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent
• Experience with device-side technologies: operating systems, device operations, OTA updates, firmware delivery pipelines
• Knowledge of capacity planning, forecasting, and infrastructure scaling
• Experience with language-side server architectures (NLU, ASR, TTS, or LLM inference serving)

What the job involves

• We are looking for a Principal Technical Program Manager to organize, drive, and deliver Amazon-wide programs spanning multiple departments with visibility at the VP+ level
• You should be passionate about Alexa+ – Amazon's most ambitious AI assistant – and energized by driving cross-department, cross-functional programs across distributed systems, LLMs, and critical infrastructure
• This role requires perseverance, strong technical acumen, and exceptional collaboration skills to lead complex initiatives at scale across thousands of engineers
• You will be responsible for setting up, driving, championing, and successfully delivering large initiatives spanning Alexa, AWS, and AGI – across both device and cloud domains. You will:
• Work directly with VP and key Alexa executives
• Drive the program strategy for large-scale, cross-organizational initiatives spanning Alexa, AWS, and AGI
• Own end-to-end delivery of programs that directly impact Alexa+'s core experience across distributed systems, LLMs, and critical infrastructure
• Establish program frameworks, governance models, and operating mechanisms that scale across thousands of engineers in multiple organizations
• Identify and resolve systemic cross-organizational dependencies, driving alignment across VP-level leadership when priorities conflict
• Define success metrics and accountability mechanisms focused on availability, latency, accuracy, cost-effectiveness, and operational excellence
• Influence technical architecture decisions to ensure programs are set up for long-term scalability and maintainability
• Communicate program status, risks, and strategic trade-offs to VP+ leadership; shape narratives for L10+ reviews
• Build and maintain program roadmaps that connect tactical execution to long-term organizational strategy
• Partner with engineering, science, and QA leadership to ensure technical solutions meet quality and performance bars at scale
• You operate at the intersection of strategy and execution, spending your day navigating across organizational boundaries to drive Alexa+'s most critical programs forward
• You bring the technical curiosity and learning agility to ramp up on any domain – LLMs, distributed systems, device firmware, cloud infrastructure – deeply enough to arbitrate technical disagreements and unblock teams when they can't resolve it themselves
• Start the day syncing with your VP on program priorities, escalations, and strategic trade-offs – you are their trusted partner in navigating cross-org complexity
• Shape the agenda for L10+ leadership reviews, framing technical programs in terms of customer impact and business outcomes
• Make judgment calls on where to invest your time: which escalations to own personally, which to delegate, and which to let teams resolve independently
• Cross-Organizational Influence:
• Drive alignment across Directors and VPs in Alexa, AWS, and AGI when organizations have competing priorities or conflicting technical approaches
• Facilitate high-stakes technical and strategic discussions – not just driving consensus, but making recommendations and influencing decisions
• Operate as the connective tissue between device, cloud, and AI/ML organizations – translating constraints and priorities across domains
• Technical Depth & Execution:
• Learn technical domains quickly and deeply enough to arbitrate disagreements between engineering teams and unblock stalled decisions
• Deep-dive into technical designs, architecture reviews, and engineering plans – understanding trade-offs well enough to broker the right path forward
• Identify systemic risks and dependencies that no single team can see, then drive mitigation strategies across organizations
• Review program metrics (availability, latency, quality) and take action when trajectories diverge from targets
• Driving Outcomes at Scale:
• Unblock programs that are stuck – whether the issue is technical, organizational, or political
• Hold teams accountable to commitments while maintaining the relationships that make cross-org collaboration work
• Continuously refine operating mechanisms – knowing when a process is helping and when it's become overhead