Principal Technical Program Manager

Job Summary

Job Title: Senior Principal Technical Program Manager - India

We are seeking a dynamic Senior Principal Technical Program Manager to drive the end-to-end provider credentialing capability for large health systems.

The ideal candidate will possess deep knowledge of end-to-end provider credentialing operations, regulatory compliance, payer enrollment processes, and program delivery management.

You will be responsible for setting up the COE for the provider credentialing capability with end-to-end technology solutions.

Effective executive stakeholder engagement, building roadmaps, influencing the balance of scope-budget-timelines, strategic planning, and demonstrating agile expertise with functional-technical-operational processes are some of the other key capabilities for this role.

An ideal candidate will have strong intellectual curiosity along with an optimistic outlook towards challenges.

Responsibilities

• Technology strategy: Define the vision, strategy, and roadmap for the technology solutions in Provider Credentialing. Implement automation and AI-driven solutions to improve credentialing productivity and accuracy.
• Requirements Gathering Prioritization: Work with stakeholders (HR, recruitment teams, customers, and leadership) to define solution requirements and prioritize features that align with business objectives. Balance short-term deliverables with long-term strategic goals.
• Process Improvement Transformation: Identify opportunities for workflow optimizations and operation efficiencies.
• Cross-Functional Collaboration: Work closely with engineering, UX/UI, marketing, and customer support teams to ensure timely and high-quality product releases.
• Innovation Competitive Analysis: Keep a close eye on market trends, competitor offerings, and new technologies.
• Data Analytics Reporting: Setup a data strategy for ingesting provider data, with data governance and master data management.

Leadership and People Management

• Team Leadership: Lead and mentor a team of Product Owners, setting clear expectations, guiding them through career development, and fostering a collaborative environment to achieve high-impact results.

• People Development: Provide coaching, growth opportunities, and professional development in the credentialing capability. Exposure to domain trainings across the team.

• Stakeholder Communication: Serve as the primary point of contact for senior leadership, effectively communicating product strategies, progress, and roadmaps. Represent product strategy in leadership meetings.

Metrics and KPIs

• Define key metrics for solution performance, including user adoption, engagement, retention, and revenue growth.

• Own the solution success by regularly tracking performance against KPIs and making data-driven decisions to improve product performance.

• Should be a thought leader and drive the technology innovation agenda through collaboration with product development and other stakeholders

• The position is based in Hyderabad and requires collaboration with global teams in different time zones.

Who we are looking for

• Experience: Minimum 12+ years of experience in product management, with at least 5+ years in leading provider solutions.
• Provider Credentialing Functional Experience: Strong understanding of end-to-end provider credentialing, onboarding, primary source verification, CAQH, NPPES, Privileging payer rostering and enrollments.
• Technical Understanding: Comfortable working closely with engineering teams on technical solutions and understanding the complexities of building custom portals and integrations within enterprise software environments.
• Agile Methodology: Proficient in Agile methodologies (Scrum, Kanban) and able to manage product backlogs, sprints, and releases effectively.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.