Principal Technical Program Manager

About GreyOrange

GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe, and Asia.

Our Solutions

The GreyMatter is GreyOrange's AI orchestration layer that automates Warehouse Execution Systems (WES). Currently operating 50+ fulfillment sites across the globe (with 700+ robots at a single site), it enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90%, and optimize peak season performance. The GreyMatter platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action.

Role Overview

We are looking for a Principal TPM to drive our most complex, cross-functional technical initiatives from core orchestration engine capabilities to large-scale customer go-lives spanning software, robotics integration, and operations. You'll operate at the intersection of engineering, AI/ML systems, product, robotics integration, warehouse operations and business strategy; translating ambiguous, high-stakes problems into clear execution plans, and holding teams accountable to outcomes rather than just outputs. This is a senior IC role for someone who thrives on ambiguity, has deep technical fluency, and can influence at every level of the organization without relying on formal authority.

Key Responsibilities

• Own end-to-end program strategy and execution for GreyMatter's largest initiatives, e.g., new orchestration engine capabilities, multi-site customer deployments, robotics fleet integrations, WES/WMS interoperability programs
• Partner with engineering, product, data science/ML, and GreyOrange's hardware/robotics teams to define scope, sequencing, and success metrics across programs that touch software, algorithms, and physical infrastructure
• Coordinate technical readiness for customer go-lives and warehouse rollouts, working closely with Solutions Engineering, Deployment, and Customer Success to de-risk launches on live operational floors
• Identify technical, integration, and operational risks across the orchestration stack (real-time decisioning, robot/conveyor/WMS integrations, edge-cloud architecture) before they become blockers
• Build and evolve program management frameworks, rituals, and tooling that scale with GreyMatter's engineering org and the pace of customer deployments
• Act as a thought partner to engineering leadership on architecture tradeoffs with cross-system impact (e.g., latency-sensitive orchestration decisions, fault tolerance for warehouse-floor systems)
• Communicate program status, risk, and technical tradeoffs clearly to executive stakeholders and, at times, enterprise customers
• Mentor other TPMs/PMs, raising the bar for program rigor and technical depth org-wide
• Drive retrospectives on major programs and incidents (including production/live-site issues), converting learnings into concrete process and architectural improvements
• Represent the voice of execution in planning cycles, ensuring roadmaps are technically grounded, realistically sequenced, and account for hardware/deployment dependencies

Requirements

• Bachelor of Science in Software Engineering or equivalent
• 15+ years in technical program management, engineering, or a related technical discipline, with experience leading complex, multi-team programs at scale
• Strong technical fluency across distributed systems and real-time/near-real-time architectures; comfort reading system architecture and engaging deeply in design reviews
• Experience with (or strong aptitude for learning) systems that bridge software and physical operations (robotics, IoT, industrial automation, supply chain/logistics tech, or similar)
• Track record owning ambiguous, cross-functional programs spanning multiple engineering teams and, ideally, customer-facing deployment teams
• Excellent written and verbal communication skills; able to translate deep technical complexity for engineers, executives, and operationally-minded customers
• Experience influencing senior stakeholders without direct authority
• Comfort with incomplete information, shifting priorities, and the operational stakes of live production systems

Preferred Qualifications

• Technical knowledge and/or prior experience in warehouse/supply chain tech, robotics, WMS/WES systems, or AI/ML-driven orchestration or planning systems
• Masters of Science in Software Engineering or equivalent