Principal Technical Program Manager

Who you are

• We are seeking a Technical Program Manager with a proven ability to operate independently and tackle ambiguous areas with a focus on delivering impactful results
• This role requires someone who can manage complex programs, drive strategic execution, and lead cross-organizational efforts while helping stand up foundational program practices
• Demonstrated ability to operate independently and drive execution in ambiguous, early-stage environments
• Proven experience managing complex technical programs across multiple teams, including coordination with external vendors or partners
• Strong expertise in agile delivery models and scrum practices
• Track record of managing escalations, aligning stakeholders, and delivering large-scale initiatives
• Excellent communication skills, with the ability to clearly articulate complex issues and decisions to both technical and non-technical audiences
• Strong understanding of business strategy, technology landscape, and design trade-offs
• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
• Experience helping establish or improve ways of working, delivery processes, or program governance models is a plus
• BS in engineering, computer science, project management or related discipline

What the job involves

• Technical Program Managers at Mastercard collaborate to define the how and when of strategic delivery goals. This role plays a pivotal role in driving complex, cross-functional programs and maintaining alignment between execution and organizational objectives
• The responsibility of this teammate is to ensure technical solutions are delivered on time and meet desired outcomes, while helping establish the operating model for a growing organization
• Operate with a high degree of independence to address ambiguous problem spaces, establish clarity, and drive timely execution
• Help establish foundational program management practices, including delivery processes, governance, and operating rhythms for a newly forming engineering organization
• Lead coordination and execution across internal teams and external vendors, ensuring alignment on scope, timelines, and delivery outcomes
• Identify and bridge gaps between regions, architectures, vendors, and organizations, creating scalable patterns for cross-team collaboration
• Manage escalations and drive resolution of complex delivery challenges impacting multiple teams or stakeholders
• Serve as the primary point of contact for programs, communicating confidently with senior leadership and translating complex information into clear, actionable updates
• Provide accurate and timely visibility into program status, risks, and decisions to a range of stakeholders
• Facilitate constructive dialogue across teams and partners to resolve misalignment and enable predictable delivery
• Oversee execution across multiple teams and domains, creating effective reporting mechanisms and continuously improving delivery processes
• Support the scaling of engineering squads across regions by establishing repeatable delivery models and onboarding patterns for new teams
• Build consensus, drive accountability, and deliver outcomes with limited guidance in a fast-evolving environment