Print Service Support Technician

ABOUT THE ROLE

• We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
• The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
• The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill Matrix:

• Microsoft 365 Required 5 Years
• Strong communication and interpersonal skills and detail oriented Required 5 Years
• Strong analytical and troubleshooting skills Required 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
• Commitment to delivering high quality end user support and customer service Required 5 Years
• Experience in a help desk or technical support role. Required 5 Years
• Knowledge of IT systems Required 5 Years
• Knowledge of print services environment Desired 2 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.