BranCore Technologies

<ul>
<li>Richmond, VA</li>
<li>Posted on October 16, 2026</li>
</ul>
Contract Length: 6 months with the possibility of extending based on performance.
**Richmond, VA candidates are required.
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision.
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the client’s Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
Microsoft 365. Required, 5 Years
Strong communication and interpersonal skills and detail oriented. Required, 5 Years
Strong analytical and troubleshooting skills. Required, 5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required, 5
Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required, 5 Years
Commitment to delivering high quality end user support and customer service. Required, 5 Years
Experience in a help desk or technical support role. Required, 5 Years
Knowledge of IT systems. Required, 5 Years
Knowledge of print services environment. Desired, 2 Years
email your details to <a href="mailto:resumes@brancore.com" rel="nofollow noopener" target="_blank">resumes@brancore.com</a>

Print Service Support Technician – Contract Position

Print Service Support Technician – Contract Position

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