Printer Field Technician

RESPONSIBILITIES

• Responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
• Must provide technical assistance with the installation of new machines.
• Must repair the machines for quality issues.
• Must place orders for additional parts and supplies to refill the inventory requested to admin and finance.
• They must set aside parts and supplies depending on the number of machines.
• The technician must maintain a record of issues and solutions.
• The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition.
• Must handle customer issues as quickly as possible.
• Must assist the sales department with the new equipment to ensure proper placement and operation. The professional should take leadership in communicating equipment problems and solutions to the team.
• Must take up tasks such as new equipment set-up, equipment reconditioning and general technical service
• They must collaborate with the other technicians to keep up the optimum response time and customer satisfaction.
• Must keep track of the technician metrics such as response time, and calls per day should report to immediate superior.
• The technicians must be able to complete and possess the following successfully.
• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Ability to troubleshoot and think independently.
• Mechanical and electrical aptitude and demonstrated
• Ability to train the end users.

QUALIFICATIONS

• High School Graduate or Technical diploma or certificate in a relevant field.
• With or without experienced
• Must have own a motorcycle and have a valid driver's license.
• With pleasing personality
• Computer Literate
• NCII certificate an advantage