Printing Center Representative

Billing Printing Clerk (Printing Center Representative) supporting the printing department responsible for delivering high-quality communication, accurate processing, and strict adherence to each client-approved policies and workflows. This role requires attention to detail and compliance discipline to ensure seamless client experience and client performance expectations.

Duties & Responsibilities:

• In-Scope Responsibilities: Billing Printing Clerk are expected to perform the following core functions:
  • Printing claims forms and appeals
  • Aligning HCFA 1500 forms
  • Collating HCFA forms with correct Medical Records
  • Packaging
  • Postage (utilizing US Postal Service machine)
  • Record Keeping

Key Competencies Required

• Strong verbal and written communication skills.
• Ability to navigate systems with accuracy and efficiency.
• High level of integrity, confidentiality, and compliance adherence.
• Problem-solving and conflict resolution skills.

Performance Expectations

• Adherence to quality and compliance standards as defined by the Client.
• Achievement of client engagement and resolution targets.
• Consistent documentation of all client interactions.
• Contribution to a positive and professional client experience.
• Follows HIPPA and PHI adherence and rule regulations/policy.

Education and Experience:

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 1+ years of experience in healthcare administration, eligibility verification, or a related field.
• Strong knowledge of Medicaid eligibility rules and regulations in Texas.
• Proficiency in navigating state Medicaid eligibility portals (Texas Medicaid Client Portal, TexMed Connect).
• Experience with healthcare data systems (e.g., Orinoco, Change Healthcare) preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at a time.