Printing Engineer

Job Description EUC Field Engineer
Job Title: EUC Field Engineer
Location: Noida
Experience: 23 Years
Employment Type: Full-Time
Job Summary
We are seeking a skilled and proactive EUC Field Engineer to provide on-site technical
support for desktops, laptops, printers, and other IT peripherals. The ideal candidate
should have hands-on experience in desktop hardware and printer troubleshooting,
field support, and end-user issue resolution.
Key Responsibilities

Provide on-site support for desktops, laptops, printers, and other IT peripherals.
Diagnose and resolve hardware issues related to desktops, laptops, printers, and
accessories.
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Install, configure, and maintain systems, printers, and related hardware.
Troubleshoot Windows OS, software, driver, and connectivity issues.
Handle break-fix support and coordinate hardware replacements when required.
Respond to service tickets and ensure timely resolution as per SLA.
Support users with password resets, login issues, and application access.
Maintain asset inventory and update service records.
Coordinate with internal IT teams and vendors for escalations and issue closures.
Provide professional end-user support and ensure customer satisfaction.
Printer Knowledge & Technical Skills
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Good hands-on knowledge of Canon, Dot Matrix, HP, Brother, and Kyocera
printers.
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Knowledge of printer installation, configuration, troubleshooting, driver
installation, connectivity issues, and hardware maintenance.

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Ability to troubleshoot printing issues, paper jams, cartridge/toner issues, drum-
related issues, and other common printer problems.
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Hands-on experience with printer hardware support and maintenance.
Basic knowledge of Windows OS, MS Office, Outlook, and networking.
Experience with field support / on-site IT support.
Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
Good communication and customer-handling skills.
Desktop Support Skills
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Hands-on experience in desktop and laptop hardware troubleshooting.
Knowledge of hardware replacement and break-fix support.
Basic troubleshooting of operating systems, applications, and network
connectivity.
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Installation and configuration of desktops, laptops, peripherals, and printers.
Educational Qualification
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Diploma / Graduate in IT, Computer Science, or a related field.
Relevant certifications in Hardware, Networking, or Microsoft will be an added
advantage.
Experience Required
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23 years of relevant experience in EUC, Desktop Support, Printer Support, or
Field Support.
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Candidates with strong hands-on experience in printer and desktop
troubleshooting will be preferred.