Printing unit Manager

Key Responsibilities

• Handle all online and walk-in customer enquiries related to printing.
• Understand customer requirements, suggest suitable printing solutions, and provide quotations.
• Follow up with enquiries and convert leads into confirmed business.
• Handle enquiries received through WhatsApp, phone calls, social media, Google, and other online platforms.
• Deal directly with customers and understand their requirements for:
• Visiting cards
• Brochures
• Flyers
• Wedding cards
• Invitation cards
• Flex & vinyl printing
• Sunboard / foam board printing
• Stickers & labels
• Photo printing
• Posters & banners
• Corporate printing
• Promotional materials
• Other digital and commercial printing requirements
• Coordinate with the production team to ensure orders are completed correctly and on time.
• Prepare and communicate quotations based on customer requirements.
• Follow up on pending quotations and enquiries.
• Maintain good relationships with existing customers and generate repeat business.
• Identify new business opportunities and actively contribute to increasing sales.
• Ensure proper communication between customers, designers, production staff, and management.
• Handle customer complaints and coordinate for quick resolution.
• Maintain records of enquiries, quotations, orders, and follow-ups.

Candidate Requirements

• Prior experience working in a printing unit is mandatory/preferred.
• Good knowledge of digital printing, flex printing, commercial printing and finishing works.
• Should understand printing materials, sizes, quantities, finishing options and basic production requirements.
• Excellent customer communication and negotiation skills.
• Should have the ability to understand customer requirements and recommend the right printing solution.
• Sales-oriented and capable of converting enquiries into orders.
• Good follow-up skills.
• Basic computer knowledge is required.
• Experience handling WhatsApp/online enquiries and customer leads will be an advantage.
• Candidates with experience in printing shops, digital printing centres, commercial printing units or similar businesses are preferred.

What We Are Looking For

We need a person who can take ownership of the customer enquiry-to-order process.

The ideal candidate should be able to:

Receive enquiry → Understand requirement → Suggest solution → Prepare quotation → Follow up → Convert enquiry → Coordinate production → Ensure customer satisfaction

Experience

2+ years of experience in a printing unit / printing industry preferred.

Location

Nila Print House, Kakkanad, Kochi

Salary

Negotiable based on experience and capability.

Interested candidates can send their CV and details of previous printing-industry experience.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person