Priority Host

Priority Host (Part-Time)

We are seeking a Priority Host to join our Loyalty team at Parra Leagues Club, and play a key role in creating memorable experiences for our members. This is an exciting opportunity for an experienced hospitality professional who enjoys customer engagement, event hosting, and relationship management.

About the Role

As a Priority Host, you will be responsible for providing exceptional service to members across multiple touchpoints while fostering strong relationships with VIP patrons. You will coordinate VIP experiences, host events and promotions, and work collaboratively across departments to deliver seamless and memorable guest experiences.

Key Responsibilities

• Build and maintain strong relationships with members.
• Resolve complex customer enquiries professionally and efficiently.
• Coordinate and manage VIP Concierge requests and experiences via phone, email, and face-to-face interactions.
• Host VIP functions, member events, promotions, and game day activities.
• Promote responsible gambling practices and support harm minimisation initiatives.

You will bring:

• A minimum of 2 years' experience in hospitality, customer service, loyalty, or member services.
• A proactive, positive, and professional approach to customer service supported by strong communication and interpersonal skills.
• Confidence hosting events and engaging with a diverse customer base.
• Sound knowledge of relevant compliance requirements, including Liquor & Gaming regulations and privacy obligations.

Why you should join PARRA Group!

• Free tickets to Parramatta Eels home games and discounted Eels merchandise.
• Free Onsite parking.
• Free Staff meals and soft drink.
• Paid Volunteer Day.
• A vibrant and healthy staff culture, built on and driven by our SPORT values – Service, Passion, Openness, Respect and Teamwork.
• Quarterly and annual rewards between $500 and $5,000.
• Fun - we work hard and play hard with regular staff social events.
• Access to over 300+ retailer discounts.
• Ongoing training & development and the opportunity to complete Certificate III in Hospitality.

We’re for you. We’re for community. We’re for the Eels.

For nearly 70 years we’ve supported the Eels, our community, our members and our people. And we’ll support you. Just like our humble beginnings, we’ll give you a fair go and support your career development and growth – qualifications optional. Whether at our Dural, Dundas, Pitt Town or Parra location, you’ll experience our fun, vibrant, flexible and empowering culture. And we’re for benefits. Lots of benefits. Of course, we offer competitive salary packages, but that’s only the beginning. Fancy a free lunch? It’s yours! We think you’ll love it here. In fact, we think this might even be the highlight of your career – a place you won’t want to leave. Come join us for you, for better, for the best.

Our Values:

Service: We are here for the benefit of our Members and our Community.

Passion: We are ambitious, strive for excellence and love what we do.

Openness: We demonstrate integrity and commitment through transparency and accountability.

Respect: We are welcoming, inclusive and respectful.

Teamwork: We are united, collaborative and succeed together

Please note that only shortlisted candidates will be contacted and employment in this position is subject to a satisfactory criminal history record check, we thank you for your understanding.

PARRA Group is an Equal Opportunity Employer.