Priority Passenger Services (PPS) Manager

The successful candidate will be part of SIA’s Marketing Planning Division, Loyalty Marketing Department. He/she will be responsible for the delivery of superior service to Singapore Airlines’ premium Priority Passenger Service (PPS) Club members based in Singapore. He/she will be expected to establish close rapport and enhance the loyalty of these members through various pro-active customer experience initiatives such as direct personal contacts, exclusive PPS Club events, etc. He/she will be the key contact point to them and ensure proper resolution to their feedback and requests on SIA matters.

Key Responsibilities

• Engage Singapore-based PPS Club members, especially high-value customers to ensure a seamless travel experience through

  various pro-active initiatives

• Complaint resolution through win-win approaches and mitigating future lapses

• PPS Club events management for the purpose of hosting and interacting with Singapore-based members

• Conceptualize events by identifying suitable partners for possible collaborations either internally, or externally.

• Ensure smooth running of events and to actively engage members on event days

Requirements

• Degree in any discipline.
• At least 2 years’ relevant experience in customer service, airline industry or equivalent.
• Service-oriented and possess an outgoing personality. Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.