Standard Chartered

Job Summary
As a Standard Chartered Relationship Service Manager, you'll support Relationship Managers in acquiring, retaining and deepening banking relationship with clients. You’ll keep abreast of market trends, new product offerings and the latest campaigns and provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. You’ll build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
About Our Wealth And Retail Banking Business
<ul>
<li>We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.</li>
<li>We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.</li>
<li>We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.</li>
</ul>
Key Responsibilities
<ul>
<li>Support C-suite Acquisition Managers in acquiring, retaining and deepening banking relationship with clients.</li>
<li>Organised and follow-up with leads, complete and record appointments, close customer requests.</li>
<li>Support our clients to meet their financial needs, as they progress through their career and life-stages.</li>
<li>Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.</li>
<li>Keep abreast of market trends, new product offerings and the latest campaigns.</li>
<li>Build and expand client relationship through delivery of high-quality service.</li>
</ul>
Skills And Experience
<ul>
<li>3+ years of banking experience.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Representatives Notification Framework (CMFAS) &amp; Capital Markets, and Financial Advisory Services (CMFAS) Certifications.</li>
<li>Experience in cash handling and customer servicing.</li>
<li>Spot Opportunities</li>
<li>Solve Problems</li>
<li>Take the Lead</li>
<li>Build Resilience</li>
<li>Collaborate</li>
<li>Communicate</li>
<li>Deliver Sustainably</li>
<li>Achieve Results</li>
<li>Technical Competencies</li>
<li>Manage Conduct</li>
<li>Manage Risk</li>
</ul>
Qualifications
<ul>
<li>Minimum of First Degree.</li>
<li>Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –</li>
<li>Bank training, i.e. mandatory &amp; developmental - role specific, and regulatory/compliance bank wide &amp; role specific, - E Learning – Anti Money laundering, Conflict of Interest, rejecting bribery &amp; Understanding Sanctions , customer service</li>
</ul>
The CBN grade for this postion are: Snr. Banking Officer &amp; Assistant Manager
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Priority Sales & Service manager

Priority Sales & Service manager

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