Privacy & Information Release Administrator

Employment Type: Fixed Term (6 months with the opportunity of extension)

Location: Osborne Park

Plus: Superannuation contribution

Benefits: Salary Package benefits of up to $18,500 – See benefits outlined below.

Our Values

Compassion, People Focused, Inclusion, Integrity, Respect, Teamwork

About Us

At Black Swan Health, we pride ourselves on our evidence-based, practical approach to supporting the health of everyone in WA. Our vision is to lead the way in the delivery of health care and disability supports and services through our portfolio of mental health, primary health, and disability services.

Black Swan Health is a multi-award winning, independent not-for-profit organisation. We offer a broad range of services, delivered by a highly skilled, diverse workforce. Our teams are made up of experts in their field, passionate about delivering the very best evidence-based support to our clients.

About the Role

The Privacy & Information Release Administrator is responsible for the day-to-day management of privacy and information administration and governance across Black Swan Health including all aspects of Requests for Information (RFI) received - preparation, submission, tracking and archival. The role will also develop, implement and maintain policies, procedures, tools and templates to ensure compliance with privacy legislation and best practice standards. This role is critical to ensuring timely, accurate and compliant responses to RFIs in the healthcare setting.

Key Responsibilities

Requests for Information Management

• Receive, evaluate and action request for information including redacting information as required for confidential compliance under the Privacy Act and related legislation
• Assess, analyse, and source departmental documents when relevant to the request for information and liaise with treating practitioners, external agencies and individuals, as directed.
• Prepare formal and clear RFI responses within required timeframes, ensuring compliance with departmental corporate governance, information release policies and statutory frameworks.
• Track and maintain records of all RFI submissions, responses and communications.
• Generate reports on RFI activity, response times and compliance metrics.
• Support responses to privacy incidents and data breaches, including documentation and reporting.

Policy, Procedure, and Template Development

• Develop, review and update RFI policies and procedures to ensure alignment with privacy legislation and best practice.
• Create and maintain standardised templates for RFI responses, acknowledgements and communications.
• Develop tools and resources to facilitate consistent and compliant RFI management across the organisation. Update the RFI fee structure to align with relevant legislation, guidance and contractual requirements.
• Provide guidance and training to staff on RFI processes and privacy requirements.

General

• Comply with all contractual, statutory and organisational obligations, deliverables and/or performance indicators as relevant to the portfolio/key responsibilities.
• Work within the guidelines set by the Board and the organisations Strategic Plan.
• Demonstrate strong communication and stakeholder engagement skills when working with healthcare professionals, government agencies, legal representatives and members of the public.
• Drive and participate ongoing quality improvement activities.
• Complete other duties as required.

Essential Criteria

• Demonstrated experience in preparing and submitting Requests for Information in a healthcare or health-related setting.
• Knowledge and understanding of the Privacy Act.
• Strong organisational and administrative skills with attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to manage multiple requests concurrently and meet tight deadlines.
• High level of confidentiality and trustworthiness when handling sensitive information.
• National Police Clearance
• NDIS Worker Screening Check
• Working with Children Check
• Unrestricted eligibility to work in Australia
• Unrestricted driver’s license and own vehicle to be used for work purposes

Other Relevant Information

• Experience with freedom of information or similar disclosure processes.
• Experience with document management systems or electronic record-keeping systems.
• Knowledge of health information governance and clinical quality principles.
• Project management experience or relevant qualifications.
• Experience with client management systems such as Zander, Best Practice, MMEX etc.

What We Offer

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• Work related expenses.
• Self-education
• Access to public transport and free onsite parking
• Employee support through our dedicated free Employee Assistance Program (EAP)

Shortlisting will commence immediately

• For enquiries regarding the position, please contact Ellie Humpage, Clinical Governance Compliance and Quality Manager, on [0482 169 791](tel:0482 169 791).
• To find out more about us go to www.blackswanhealth.com.au.
• To apply for the role, you must submit a brief cover letter addressing the listed job requirements along with your résumé.