Privacy Operations Manager

Title: Privacy Operations Manager

Location: Remote

Duration: 3 months Contract (with the potential to extend)

Our customer, a software and technology solutions organization, is searching for a talented Privacy Operations Manager to lead and operationalize a global privacy program within a complex, technology-driven organization. This role will partner closely with Legal, Information Security, Product, IT, and business stakeholders to ensure compliance with global privacy regulations while driving privacy-by-design principles across products, services, and business functions.

The ideal candidate will have a strong blend of privacy, compliance, cybersecurity, and operational expertise, along with proven experience managing teams and implementing scalable privacy frameworks.

Key Responsibilities

Privacy Program Management

• Implement privacy policies, procedures, and operational frameworks
• Conduct or facilitate the conduct of risk assessments, including - privacy impact assessments (PIAs) data protection impact assessments (DPIAs), transfer impact assessments (TIAs)
• Coordinate responses to data subject access requests (DSARs) and ensure timely resolution
• Track and report on privacy program metrics and KPIs

Privacy Compliance & Risk Management

• Track and report changes in new/existing privacy regulation and monitor compliance with key regulations including GDPR, CCPA, PIPEDA, among others
• Build out and maintain data inventory, and data mapping initiatives
• Identify privacy risks and work with stakeholders to implement mitigation strategies
• Support privacy incident response and breach notification processes
• Conduct privacy audits and assessments of internal processes and third-party vendors

Cross-Functional Collaboration

• Partner with Legal, Information Security, IT, Product, and Business teams to integrate privacy by design principles
• Serve as a privacy subject matter expert and advisor to business units
• Facilitate privacy training and awareness programs for employees
• Work with vendors and partners to ensure contractual privacy obligations are met
• Identify current sub-processor's and updating contractual documentation to reflect current state

Documentation & Reporting

• Maintain records of processing activities (ROPA) and privacy documentation
• Prepare privacy reports for leadership and relevant stakeholders
• Document privacy procedures and create operational playbooks
• Support regulatory inquiries and audits

Required Qualifications

• Bachelor's degree in Law, Information Systems, Computer Science, Cybersecurity, or a related field.
• 6 to 8 years of experience in privacy, cybersecurity, compliance, or related functions, preferably within a SaaS or technology environment.
• 3 to 5 years of people management experience.
• Privacy certification such as CIPM, CIPP, CIPT, CISSP , or equivalent.
• Strong knowledge of global privacy regulations including GDPR, CCPA, PIPEDA, and related frameworks.
• Experience conducting privacy risk assessments and implementing privacy controls.
• Advanced experience configuring and managing OneTrust , including assessments, data inventory management, consent management, and DSAR workflows.
• Experience translating legal and regulatory requirements into operational and technical controls.
• Strong understanding of privacy-by-design principles and sensitive data processing requirements.
• Knowledge of data classification, retention, and lifecycle management.
• Proven success managing multiple projects and priorities in a large, complex organization.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

• Experience with Power BI, Power Automate, and AI-driven compliance solutions.
• Familiarity with data governance platforms, SIEM solutions, and Privacy Enhancing Technologies (PETs).
• Expertise in privacy automation tools and workflow optimization.
• Scripting or automation experience for compliance operations.
• Knowledge of information security frameworks and best practices.
• Project management certification or equivalent experience.
• Master's degree, legal studies background, or law degree preferred.

To apply:

If you are qualified, interested, and available, please send

1. your WORD version resume and

2. an email stating why you are a good fit for this position to [email protected]

ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs.

As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers.

Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.

As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.