Private Clients Loss Adjuster

JOB TITLE: Loss Adjuster

DIVISION: Private Clients - Loss Adjusting

LOCATION: London/South

We are looking to recruit a Loss Adjuster within our Loss Adjusting Division.

You will use your technical knowledge and experience to proactively investigate both major domestic losses and property and contents claims for high-net-worth clients. Ensuring accurate assessment, policy compliance, and timely settlement while maintaining a high standard of client service and discretion.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills:

• High level of knowledge of Property related claims and principles

• Excellent communication skills, both oral and written

• Good degree of IT competency and literacy

• Demonstrate personal and professional integrity and lead by example

• Ability to work and contribute positively as part of a team and in isolation

• Ability to work accurately under pressure, adhering to deadlines and service standards

• Minimum Cert CILA / Cert CII, ideally working towards ACILA

• Ideally minimum 5 years Loss Adjusting experience

The role involves:

• To demonstrate a high level of technical quality and service delivery

• To provide exceptional customer service at all times

• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions

• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed

• To promote and support the TCF principles

• To ensure adherence to contractual/Client SLA’s and KPI’s

• To be accountable for the satisfactory resolution of any issues

The Package:

• Competitive salary

• Enhanced contributory pension

• Performance related bonus

• Flexible benefits

• Enhanced family leave

• Electric car scheme

• Voluntary benefits schemes

• Birthday holiday

• Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.

Closing Date for Applications:

30th September 2026

Contact details:

If you would like further information about this vacancy or wish to apply, please contact

[email protected] by the closing date.