Private Label Business Development Coordinator

POSITION SUMMARY

Australian Gold is seeking an organized, proactive Private Label Business Development Coordinator to support the growth and execution of private label and contract manufacturing partnerships across skincare, beauty, sun care, and personal care.

This role supports customer relationships and helps coordinate projects from initial inquiry and product concept through development, launch, and ongoing account support. Working closely with the Private Label Business Development Manager, the Coordinator keeps customer requests, samples, project details, and timelines organized while helping deliver a responsive, professional customer experience.

The ideal candidate combines an interest in skincare and beauty with strong communication skills, attention to detail, and consistent follow-through. This position works closely with R&D, Regulatory, Quality, Purchasing, Operations, Manufacturing, and Sales to help turn customer ideas into successful products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer & Account Support

• Support day-to-day communication with private label and contract manufacturing customers.
• Coordinate customer requests, provide approved project updates, and follow up on outstanding information and decisions.
• Prepare materials for customer meetings, product reviews, presentations, and business discussions.
• Document meeting notes, responsibilities, and next steps, and track action items through completion.
• Develop an understanding of each customer’s brand, product needs, timelines, and business priorities.
• Work with the Private Label Business Development Manager to address customer questions and escalate concerns requiring commercial or technical decisions.

Business Development Support

• Research prospective customers, brands, retailers, and market opportunities that align with company capabilities.
• Assist with prospect outreach, introductory presentations, and follow-up under the direction of the Private Label Business Development Manager.
• Gather information on potential projects, including product categories, estimated quantities, target pricing, packaging needs, and desired launch timing.
• Maintain accurate customer records, opportunity pipelines, and follow-up activities in the CRM system.
• Support trade show preparation, sample displays, meeting coordination, and post-event follow-up.
• Monitor industry trends, competitive products, and emerging skincare and beauty concepts to contribute ideas for customer opportunities.

Product Development & Project Coordination

• Support private label projects from concept through formulation, packaging, testing, approvals, and launch.
• Prepare and update product briefs, project trackers, development timelines, and customer requirement documents.
• Coordinate formula and packaging sample requests, shipments, customer feedback, and revisions.
• Work with internal teams to obtain specifications, feasibility feedback, lead times, and other information needed to move projects forward.
• Route artwork, labeling, product claims, and supporting documents through established review and approval processes.
• Track milestones and follow up with internal teams, suppliers, and customers to help maintain launch schedules.
• Identify missing information, potential delays, and project risks, and bring them forward with clear next steps.

Pricing & Commercial Support

• Gather cost information, minimum order quantities, lead times, and other inputs needed to prepare customer quotations.
• Assist in preparing pricing proposals and presentations for management review.
• Communicate approved pricing and commercial information accurately to customers.
• Maintain organized records of quotations, approved terms, and project changes.
• Compile sales data, forecast inputs, and account information to support business reviews and planning.

Launch & Ongoing Account Coordination

• Help coordinate the transition from product development to initial production and order fulfillment.
• Partner with Purchasing, Operations, and customer service teams to track readiness, production updates, and customer requirements.
• Support communication related to order status, packaging availability, and launch timing.
• Assist with repeat orders, approved product changes, packaging updates, and other ongoing account needs.
• Route quality, fulfillment, or inventory concerns to the appropriate team and track follow-up through resolution.
• Maintain current product and account information to support a consistent customer experience.

Documentation & Cross-Functional Collaboration

• Maintain accurate development files, sample records, customer approvals, specifications, and project correspondence.
• Communicate clearly across internal departments and external partners.
• Follow applicable current Good Manufacturing Practices (cGMP), Standard Operating Procedures (SOPs), work instructions, and company quality policies relevant to assigned projects.
• Coordinate with Regulatory and Quality to obtain required reviews and documentation.
• Maintain confidentiality of customer information, formulas, pricing, contracts, and development plans.
• Identify opportunities to improve project tracking, communication, and administrative processes.
• Travel occasionally for customer meetings, trade shows, and industry events as needed.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

QUALIFICATIONS

• Bachelor’s degree in business, marketing, communications, product development, or a related field preferred; equivalent relevant experience will be considered.
• One to three years of experience in account coordination, sales support, project coordination, product development, customer service, or a related role preferred.
• Experience in skincare, beauty, sun care, personal care, private label, or contract manufacturing is a plus.
• Strong organizational skills and the ability to manage multiple projects, priorities, and deadlines.
• Excellent attention to detail when reviewing customer requirements, product information, pricing, and documentation.
• Strong written and verbal communication skills and a professional, customer-focused approach.
• Ability to follow through on commitments, anticipate next steps, and proactively raise questions or concerns.
• Comfort working with numbers, spreadsheets, pricing information, and basic sales data.
• Ability to work collaboratively across departments while taking ownership of assigned responsibilities.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook; experience with CRM or project management systems is a plus.
• Ability to work on-site in Indianapolis every workday and travel occasionally as needed.

WHAT SUCCESS LOOKS LIKE

• Customers receive timely, accurate communication and consistent follow-through.
• Projects stay organized, with clear timelines, current documentation, and timely approvals.
• Samples, quotations, and customer requests move efficiently through the appropriate teams.
• New business opportunities are documented and followed up on consistently.
• Product launches and ongoing account needs are supported with accuracy and accountability.

WORK ENVIRONMENT

This position is based in a professional office environment with regular collaboration across commercial, technical, and manufacturing teams. Work includes computer-based tasks, meetings, and handling product and packaging samples.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

COMPANY CULTURE

At Australian Gold, we value innovation, collaboration, integrity, and entrepreneurial thinking. We encourage employees to contribute ideas, take ownership of their work, and support the growth of our brands and customer partnerships.

EQUAL OPPORTUNITY

Australian Gold, LLC is an equal opportunity employer committed to an inclusive workplace that values diverse backgrounds, experiences, and perspectives.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position requires you to work onsite in the office in Indianapolis, Indiana. Are you located in the area or able to relocate?
• What are your wage expectations for this position?
• What experience do you have coordinating customer accounts, product development projects, or private label programs?

Work Location: In person