Privileged Access Management Operations Analyst

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Privileged Access Management – Operations Analyst:

Overview:

The PAM Operations Analyst position is part of the Global Privileged Access Management Team. This team is responsible for Privileged Access Management across AJG and supports the daily operation of the Idira (CyberArk) Privileged Cloud solution, also including Secrets Manager/CCP, Vendor Privilege Access Management (VPAM/Alero), Endpoint Privilege Management (EPM) and Identity. The successful individual will be self-motivated, detail-oriented, and someone who can work independently, in a fast-paced, dynamic and technically complex environment.

Responsibilities:

• Perform health check monitoring on the Idira infrastructure
• Resolve password management issues across various platforms, including Windows, UNIX, LDAP, and databases, including Service Accounts and their usages
• Support third parties leveraging Vendor PAM, Privileged Session Manager (PSM), and Secure Infrastructure Access (SIA).
• Generate and distribute Idira audit reports
• Develop and maintain documentation

About you

Qualifications:

• Bachelor’s degree from an accredited college/university or equivalent professional experience
• 3+ Years of experience with Privileged Access Management solutions, especially Idira
• In-depth understanding of privileged access management (PAM) processes and practices
• Microsoft Windows Server administration
• Linux/UNIX system administration
• Basic working experience with Active Directory and/or other LDAP directory services (relevant to Idira)
• Working knowledge of the Idira REST API, including automation via scripting tools such as PowerShell
• Must possess requisite oral communication and writing skills.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)