PRO & Visa Operations Office

Visa Application Management

• Process and manage employment, dependent, visit, and other visa applications from initiation to completion.
• Review applications and supporting documents to ensure accuracy and compliance.
• Provide guidance on UAE immigration procedures, labour laws, and visa requirements.
• Identify and resolve application-related issues in a timely manner.
• Ensure all submissions meet service level agreements and regulatory requirements.

Client & Stakeholder Communication

• Act as the primary liaison between clients, government authorities, PROs, couriers, and internal teams.
• Respond to client inquiries and provide regular updates on application status.
• Communicate process changes and regulatory updates to relevant stakeholders.
• Deliver exceptional customer service throughout the visa lifecycle.

Government Portal & System Management

• Handle transactions through UAE government portals including MOHRE, ICP, GDRFA, and Free Zone systems.
• Upload and verify documents accurately.
• Monitor system performance and identify opportunities for process improvements.
• Stay updated on government platform enhancements and immigration regulation changes.

Compliance & Documentation

• Maintain up-to-date knowledge of UAE immigration and labour regulations.
• Ensure compliance with internal policies and government requirements.
• Maintain accurate records, reports, and visa-related documentation.
• Support process improvement initiatives aimed at increasing efficiency and accuracy.
• Attend relevant regulatory and authority training sessions when required.

Administrative Support

• Track visa-related expenses and coordinate with the finance team.
• Prepare reports and supporting documentation as required.
• Assist with drafting and translating visa-related documents between Arabic and English.
• Support operational projects and departmental initiatives.

Requirements

✅ Minimum 2 years of UAE Visa Operations, Immigration, PRO, or Corporate Services experience.

✅ Strong working knowledge of:

• MOHRE
• ICP
• GDRFA
• UAE Free Zone Portals

✅ Native Arabic speaker with strong English proficiency.

✅ Ability to read, write, and communicate effectively in both Arabic and English.

✅ Experience reviewing and translating government-related documents.

✅ Strong attention to detail, organizational skills, and ability to work under pressure.

✅ Proficient in Microsoft Office applications.

Preferred Candidate Profile

• Customer-focused and solution-oriented.
• Excellent communication and relationship management skills.
• Able to manage multiple applications simultaneously.
• Proactive, responsive, and highly dependable.
• Experience within business setup, corporate services, immigration, or visa consultancy companies is highly preferred.

Pay: AED5,000.00 - AED7,000.00 per month

Work Location: In person