Problem Management Process Control & Customer Feedback Line w. German

Your Responsibilities

• Processing and controlling quality and problem management tickets within the BMW quality environment
• Analysis of field, warranty, and quality-related data
• Support of the BMW Problem Management Process (PMP)
• Documentation and tracking of corrective actions and quality measures
• Creation of reports, analyses, and management presentations
• Supporting root cause analyses and problem-solving activities
• Collaboration with BMW stakeholders and Bertrandt teams in Germany
• Support of the customer feedback line ("Meldelinie") and problem management activities

Your Profile

• Degree or technical education in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a comparable field
• Experience in Quality Management, Automotive Engineering, Aftersales, Warranty, or Technical Support is an advantage
• Strong analytical and structured way of working
• Good communication and teamwork skills
• German language skills (minimum B2, preferably C1) are mandatory
• Good English language skills

Preferred Knowledge

• Quality and problem management processes
• 8D methodology
• 5 Why
• Ishikawa / Fishbone Analysis
• Root Cause Analysis
• Warranty and field data analysis
• Automotive quality systems

Systems & Tools

Experience with the following tools is considered an advantage:

• MS Office 365 (Excel, PowerPoint, Teams)
• Power BI
• Jira
• SAP

BMW systems are a plus:

• PQM Next
• TSARA
• AIR
• FBM
• GWK-Info
• impACT
• QDM
• Q-Search
• EPM

What We Offer

• Participation in a long-term BMW quality management project
• Close cooperation with experienced German quality and PMP experts
• Modern working environment with AI-supported analysis methods
• Excellent development opportunities in quality and problem management
• International collaboration between Germany and Romania

We are Bertrandt: an independent, international development service provider with long years of automotive expertise. We create technological solutions for our customers at any stage of the product development process with a focus on hot topics such as digitalization, e-mobility and autonomous systems, largely for the automotive, aerospace and mechanical engineering sectors.Our goal: accelerating technological progress. We work on this every day – with around 12,000 employees at over 50 sites worldwide.

*Our offices are located in Bucharest, Sibiu, and Cluj-Napoca