Problem Management Specialist

Experience : 4-8 Years

Location : Gr Noida

Notice Period : Immediate - 30 Days

Preferred Skills

• ITIL Foundation Certification (preferred).
• Strong knowledge of ServiceNow ticketing tool and ITSM processes.
• Experience in ServiceNow Reporting, Dashboards, and Performance Analytics.
• Exposure to ServiceNow ITSM implementations and process consulting.

Required Skills

• 4-8 years of overall IT experience with at least 3+ years of ServiceNow ITSM experience.
• Hands-on experience with ServiceNow Problem Management implementation and support.
• Strong understanding of ITIL Incident, Problem, Change, and Major Incident Management processes.
• Experience in Root Cause Analysis (RCA), Trend Analysis, and Continuous Service Improvement.
• Hands-on experience with ServiceNow Reports, Dashboards, Workflow Management, Notifications, and Process Automation.
• Strong knowledge of ServiceNow ticketing tool and ITSM processes.
• Strong stakeholder management and communication skills.
• Experience working in Agile/Scrum environments.