Problem Manager - TS/SCI w/Poly

Clearance Level

Top Secret SCI + Polygraph

Category

Data Science and Data Engineering

Location

Annapolis Junction, Maryland

(Onsite Workplace)

Key Skills For Success

Action Planning

Change Management

Problem Management

Problem Resolution

Root Cause Analysis (RCA)

**REQ#:**RQ230465

**Public Trust:**None

**Requisition Type:**Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

GDIT Problem Managers are responsible for the root cause analysis process for outages related to GDIT provided IT. This includes desktop, server, network, telephony and cloud based services. In the circumstances where a service outage has occurred and been resolved, it is their role to determine the cause of the outage. This is accomplished via coordinating with multiple teams to include meetings with the engineers and GDIT leadership. That coordination combined with an intricate knowledge of the entire technology infrastructure allows for an extremely high success rate. This role requires high level, decision making, while supporting a high profile large Government client. Once service is restored, root cause analysis is completed, to ensure similar outages do not re-occur. The role also requires a proactive approach as well, via actively seeking out problem candidates in order to investigate and avoid future outages before they occur.

• Problem Management Process Ownership:

• • Lead the problem management process, ensuring adherence to established frameworks and best practices
  • Drive the investigation and resolution of underlying problems causing incidents

• Root Cause Analysis (RCA):

• • Facilitate and document RCA sessions with stakeholders, technical teams, and subject matter experts
  • Ensure timely identification and resolution of root causes and contributing factors

• Preventative Actions:

• • Develop and implement action plans to address identified problems and prevent recurrence
  • Monitor the effectiveness of preventive measures and adjust strategies as needed

• Data Analysis and Reporting:

• • Analyze incident and problem data to identify trends and potential systemic issues
  • Create detailed reports and documentation for stakeholders, highlighting key findings, actions, and performance metrics
  • Work closely with Operations and Service Delivery teams and follow up to bridge in gaps in identification of the root cause of problems

• Collaboration and Communications:

• • Work closely with IT Operations and Service Delivery teams to ensure seamless problem resolution
  • Serve as a liaison between technical teams and stakeholders to provide updates and gather feedback

In addition to the above Problem Manager responsibilities, the Problem Manager will also cross train in Availability Management as well as Change Management. Cross training in these roles will allow the Problem Manager to be more well rounded and have a better understanding of the significant major contributors to outages.

WHAT YOU’LL NEED TO SUCCEED Bring your expertise and drive for innovation to GDIT. The Data Analyst Senior must have:

• Education: Bachelor of Arts/Bachelor of Science

• Experience: 5+ years of related experience

• Security clearance level: TS/SCI w/Poly

• US citizenship required

• Location: On Site Annapolis Junction, MD

• Shift: Monday - Friday Days

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore a career in data science and engineering at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.

#GLOBALSERVICES

Work Requirements

Years of Experience

5 + years of related experience

• may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans