Problem Resolution Coordinator

WHO WE ARE
Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.

DESCRIPTION

• Coordinate and track software and system network-related issue tickets throughout the development process. ​
• Review incoming tickets for completeness, consistency, and required technical information. ​
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation. ​
• Support standardization of issue reporting and tracking processes. ​
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress. ​
• Support communication and alignment with customers regarding reported issues and status updates. ​
• Monitor issue aging, priorities, and closure progress.

REQUIREMENTS

• Bachelor's degree in Engineering or related field.
• Approximately 3–5 years of relevant experience.​
• Generate reports and metrics including issue inflow, burndown, and status tracking. ​
• Support project meetings with issue tracking summaries and status updates. ​
• Knowledge of JIRA or Confluence
• Ability and willingness to travel to California as needed to meet and collaborate with customer.​
• English (C1-C2)
• Temporary contract

MAKING IMPOSSIBLE
THINGS POSSIBLE
WITH YOU