Procedure Scheduler

DUTIES AND RESPONSIBILITIES

· Schedules and coordinates procedure appointments

. Scrub surgery schedule for accuracy

· Responds to patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.

· Communicates clinical instructions needed for appointments/procedures.

· Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff member.

· Provides ongoing communication with patient(s) regarding authorization and scheduling

· Communicates necessary information to patients, staff, and physicians

· Verifies necessary information and records information in patient's medical record

· Answers questions regarding patient's upcoming procedures

SKILLS:

· Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively).

· Excellent critical thinking, troubleshooting, and analytical skills.

· Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.

· Represent the practice in a professional manner related to appearance, communication and the maintenance of patient confidentiality.

· Ability to multi-task in a fast-paced environment.

· Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.

QUALIFICATIONS:

· Knowledge of medical terminology and anatomy

· Excellent written and verbal communication skills

· Understand/Perform training on practice management software

· Continue to expand knowledge of practice management software as updates occur

· Follow all Standard Operating Procedures

MINIMUM QUALIFICATIONS:

· High school diploma or GED

· Excellent organizational skills and strong customer service orientation are required with strong background with computers and data entry.

PREFERRED QUALIFICATIONS

· 1-2 years of experience working in a pain management office

JOB TYPE: Full-time

BENEFITS:

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

. Life Insurance

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person