Process Administrative Specialist

The emPower Division Process Administrative Specialist, under the direction of the emPower Process Manager will provide administrative support to the Process section of the emPower team. This will include participant case management, emPower email management, and pulling data.

As a member of the emPower Team, the Process Administrative Specialist is expected to promote a positive work environment. This includes: professionalism, positive attitude, reliability, adaptability to changes, and willingness to learn.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Thorough understanding and comprehension of the MPSC MEAP grant and funding;
• Assign cases to process team including MI Bridges referrals;
• Manage emPower general email accounts;
• Point of contact for potential emergency cases and vet the processing of the emergencies;
• Uploading emPower applications submitted through the portal’s guided process;
• Maintain and update training materials and Process documents in Google Drive;
• Audit Process team cases to ensure accuracy and completeness;
• Assist Process Manager with training preparation and execution;
• Report MI Bridges referrals;
• Critical attention to detail;
• Maintain absolute participant information confidentiality;
• Provide excellent customer service;
• Professional communication;
• Timely completion of all Paycor entries in accordance with TrueNorth policies and procedures;
• Maintain home work environment in accordance to TrueNorth policy and procedures;
• Represent TrueNorth in a professional manner when conducting work including phone calls, agency partner interactions, and colleague interactions.
• Regular and consistent attendance;
• Attend mandatory staff meetings;
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities with this position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Absolute ability to maintain participant and agency confidentiality
• Effective communication skills
• Experience in customer service
• Attention to detail
• Ability to effectively communicate with distressed persons under adverse conditions
• Ability to work both independently and effectively within a team
• Experience with the Microsoft suite (Word, Excel, etc.) and Google suite, general internet use
• The capacity to master the Customer Relations Management (CRM) database and other external databases
• Ability to utilize Paycor, a cloud-based software, to accurately record hours worked
• Ability to build rapport and maintain professionalism with participants
• Ability to relate to people on a one-on-one basis and as a member of a group
• Ability to work independently and as part of team focused on achieving well defined performance outcomes
• A working knowledge of the barriers and challenges for vulnerable households
• Ability to exercise independent judgment and demonstrate initiative in analyzing consumer problems and recommending appropriate solutions
• Ability to problem solve, exercise good discretion and judgment when making independent decisions;
• Possess and demonstrate the skill to effectively coordinate multiple projects with short deadlines;
• Ability to work with a variety of systems, agencies, databases and individuals while exhibiting excellent communication skills
• Ability to maintain records and prepare verbal and written reports
• Ability to explain program policies and procedures to participants and families
• Ability to establish and maintain effective working relationships with administrators, employees, participants and families

EDUCATION and/or EXPERIENCE:

• Customer service experience required
• Excellent basic computer skills and ability to learn the use of the CRM database required
• Experience using the Microsoft Office suite, Google suite, and PDF platforms preferred
• Some college education preferred; knowledge of grants preferred
• Experience working with vulnerable populations preferred

EOE

Pay: From $16.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Fremont, MI 49412