Process Analyst

Job Purpose :The Process Analyst will be responsible for reviewing, documenting, standardising, and improving processes across all departments. The role requires coordination with departmental stakeholders to understand existing workflows, identify process gaps, create flowcharts and SOPs, and support the implementation and maintenance of ISO 27001 requirements.

Job Description :1. Coordinate with different departments to understand and document their existing processes.

2. Create detailed process flowcharts, SOPs, policies, checklists, manuals, and work instructions.

3. Review existing processes and recommend improvements to increase efficiency, accountability, and compliance.

4. Identify process gaps, duplication of work, delays, unclear responsibilities, and control weaknesses.

5. Support the implementation and ongoing maintenance of ISO 27001:2022 requirements.

6. Assist in maintaining ISO-related documentation, including policies, risk registers, control records, evidence trackers, audit reports, and corrective-action plans.

7. Coordinate with process owners for the timely closure of internal and external audit observations.

8. Maintain a central repository of approved SOPs, policies, flowcharts, formats, and version histories.

9. Ensure that all documents follow standard templates, approval workflows, and document-control requirements.

10. Use platforms such as Microsoft Visio, Lucidchart, Draw.io, Miro, or similar tools to create professional process maps and flowcharts.

11. Support departments in implementing newly approved or revised processes.

12. Track action items, process changes, and implementation timelines.

13. Prepare process-related MIS reports and management presentations.

14. Conduct periodic reviews to ensure that documented processes are being followed.

15. Assist in awareness sessions and training related to SOPs, process changes, and ISO 27001 requirements.

Minimum Education :Graduation

Skills :1. Basic knowledge of ISO 27001 implementation, information security controls, risk management, internal audits, and compliance documentation.

2. Strong understanding of process mapping, SOP writing, and process improvement.

3. Ability to understand the functioning and interdependencies of different departments.

4. Working knowledge of flowcharting tools such as Microsoft Visio, Lucidchart, Draw.io, or Miro.

5. Good command of Microsoft Excel, Word, PowerPoint, and other documentation platforms.

6. Strong analytical, coordination, documentation, and communication skills.

7. Ability to follow up with multiple stakeholders and manage deadlines.

8. Attention to detail and a structured approach to documentation.

9. Ability to handle confidential organizational information responsibly.

Position Offered-Process Analyst

contact:- 7042064947