Process Analyst

Supports the delivery of accurate, timely, and high-quality outputs for the offshore team by performing multi-functional roles (Coordinator, Process Analyst, Specialist, and Administrative Support) across:

• Business License Processing
• Property Tax Processing
• Payroll Tax Processing
• Benefits Reconciliation

Key Responsibilities:

• Execute tasks accurately and within timelines, following client and project requirements.
• Adhere to established workflows, quality, and compliance standards.
• Gather, review, and prepare necessary data and documentation.
• Participate in process walkthroughs and documentation.
• Coordinate with Team Leader and SME for updates, issues, and client concerns.
• Follow team schedules and operational guidelines.
• Maintain trackers (e.g., Smartsheet) to ensure organized and accurate monitoring of tasks.
• Perform precise data entry and client demographic matching with strong attention to detail.
• Manage client communication, identify data gaps, and conduct accurate data and numerical validation.
• Apply process-specific knowledge to complete tasks, ensuring accuracy, compliance, and proper issue resolution.

Benefits:

• Paid training
• Promotion to permanent employee

Work Location: In person