Process Analyst

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia (VGA) manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

The Opportunity

Are you someone who enjoys getting into the detail of business processes, solving system challenges and finding smarter ways for people and technology to work together?

We're looking for a Process Analyst to join our Digital & IT team and provide business systems support across Volvo Group Australia and our dealer network.

In this role, you'll build a strong understanding of dealership processes and work closely with business and IT stakeholders to improve the way our systems are used, particularly focusing on our Aftersales systems. You'll translate business requirements into practical system changes, support testing and rollouts, collaborate with global support teams and help drive process improvements and best practice across our dealer network.

This is a great opportunity for someone who enjoys the mix of business processes, technology, problem solving and stakeholder engagement

Key Responsibilities will include:

• Providing consulting and systems support to our dealer network

• Identifying opportunities to improve business processes and system usage

• Translating business requirements into application change requests and functional specifications

• Planning, executing and validating testing for system enhancements, upgrades and releases

• Supporting the rollout of new systems, enhancements and change initiatives

• Working with global support teams to resolve issues and improve system performance

• Maintaining portfolio data, dashboards and reporting

• Delivering training and developing user-friendly guides and online tutorials

• Connecting business and IT stakeholders to keep initiatives aligned and moving forward.

About You

• A Bachelor Degree or Diploma in Business Management, Information Technology or a related discipline

• Application support experience

• SQL query skills

• Strong communication and stakeholder engagement skills

• Experience delivering training and developing clear technical documentation

• Strong general PC/application capability

• ITIL v4 certification

• Automotive dealer environment experience will be highly regarded

• Project management and systems analysis/design experience would be advantageous

• Accounting knowledge or experience would also be beneficial.

Why Volvo Group Australia?

• Annual salary reviews

• Career development and global opportunities

• Generous parental leave

• Additional annual leave purchase options

• Employee Assistance Program

• Modern Wacol office with café and on-site parking

• Work for a global organisation committed to innovation, sustainability and people development

• Be part of a collaborative team supporting one of Australia's leading commercial vehicle businesses.

Ready to make an impact?

If you enjoy solving problems, improving processes and helping people get more from the systems they use every day, we'd love to hear from you. Join Volvo Group Australia and help us create smarter processes, better system experiences and stronger ways of working across our business and dealer network.

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.