Process Analyst - DCR

Job highlights

• . BCom,M.com or equivalent degree
• Required Qualifications
• Pace: The pace should be considered fast

I. Job Summary

To perform intermediate level tasks / activities related to the process / business the employee is aligned with.

II. Essential Duties and Responsibilities

• Understands business fundamentals and standard operating procedures
• Maintains professional and productive relations and communications with internal customers.
• Follows standard procedures and introduces all new procedures into daily routine.
• Meets or exceeds individual productivity requirements.
• Resolves problem invoices with the highest degree of urgency.
• Returns or resolves quality control issues in problem queues.
• Generate reports, create MIS for the related role if advised.
• Meets or exceeds individual productivity requirements as laid down by the managers.
• Other duties may be assigned as needed by supervisor / manager.

III. Qualifications

A. Required Qualifications

• B.Com, M.com or equivalent degree

B. Preferred Qualifications

• 6 months to 5 years experience , Email , chat , voice
• Experience on the similar kind of process will have an additional advantage.

IV. Knowledge, Skills and Abilities

• Language Ability: Ability to read and interpret documents such as departmental reporting, e-mail vendor correspondence.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.
• Special Skills: Problem solving skills, team handling ability, verbal and written communication should be good.
• Pace: The pace should be considered fast. To meet our vendor s expectations we work in a very urgent environment.

V. Physical Requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc

VI. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.