Process Analyst - Human Resource Operations - Learning Administration

Your role and responsibilities

;;;;;;;Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.

;;;;;;;Configure instructor-led, virtual instructor-led and self-paced programs.

;;;;;;;Upload and deploy SCORM, AICC, xAPI and digital learning content.

;;;;;;;Perform end-to-end functional testing before production deployment.

;;;;;;;Validate content launch, bookmarking, completion, passing score and transcript updates.

;;;;;;;Manage learner enrollments, assignments, waitlists, cancellations and completions.

;;;;;;;Resolve learner, instructor and manager queries within SLA.

;;;;;;;Maintain LMS data integrity and training records.

;;;;;;;Generate reports on completion, attendance, compliance and learning metrics.

;;;;;;;Coordinate with learning partners, vendors and content developers.

;;;;;;;Identify automation and process improvement opportunities.

;;;;;;;Support virtual classroom scheduling and session administration.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

;;;;;;;Graduate with 1-2 years experience in Learning Administration, HR Operations or Learning Operations.

;;;;;;;Experience working on Learning Management Systems preferred.

;;;;;;;Experience supporting global stakeholders preferred.

Preferred technical and professional experience

;;;;;;;Knowledge of LMS administration and learning operations.

;;;;;;;MS Excel and reporting proficiency.

;;;;;;;Strong communication and customer service skills.

;;;;;;;Analytical and problem-solving capabilities.

;;;;;;;Attention to detail and data accuracy.

;;;;;;;Ability to work in a fast-paced, deadline-driven environment.

Years of Experience:
2 to 4