Process Analyst- NV1

An exciting opportunity exists for an experienced Process Analyst to join a major enterprise transformation program supporting the implementation of new Service Management capabilities within a complex environment.

This role will work closely with business stakeholders, project managers, architects and delivery teams to analyse, document and optimise end-to-end business processes across key operational domains.

Responsibilities

• Facilitate workshops and gather business requirements.
• Analyse and document current and future state processes.
• Develop process maps and business documentation using Visio.
• Identify opportunities for process improvement and optimisation.
• Support business process validation, testing and user acceptance activities.
• Collaborate across business and technical teams to ensure successful delivery outcomes.
• Contribute to large-scale transformation initiatives involving operational process redesign.

Key Requirements:

• Proven Process Analyst, Business Analyst or Process Improvement experience.
• Strong telecommunications industry experience.
• Solid process modelling and documentation capability using Visio.
• Workshop facilitation and stakeholder engagement expertise.
• Experience supporting transformation or system implementation programs.
• Active NV1 security clearance.

Highly Desirable

• ServiceNow experience.
• FSM, TSM or SOMT exposure.
• Telecommunications transformation program experience.
• Knowledge of TM Forum frameworks.

What's on Offer

• High-profile transformation program.
• Hybrid working arrangement.
• Initial 6-month contract with extension potential.
• Opportunity to work with a highly regarded project team.