Process and Automation Analyst

At Sorren Philippines, Inc., we exist to improve the lives of our people, our clients and our communities by helping them thrive. Our culture stems from our camaraderie, community interests and ongoing professional development. We are constantly looking for ways to challenge the status quo and welcome those with a pioneering mindset to help shape our company’s future.

Your appointment as Process and Automation Analyst shall be on a full time basis. As Process and Automation Analyst you shall perform the following functions:

Process

• Support Acuity data management
  • Maintaining Salesforce as Acuity’s primary source of internal team and client data
  • Maintaining Airtable as Acuity’s secondary source of internal team and client data
  • Troubleshooting data issues in Salesforce and Airtable, including adding and removing fields, developing automations, creating custom views, and helping to create reports.
  • undefined
  • Support Acuity automation management
    • Monitoring Zapier, Process St, and Salesforce for possible automation issues
    • Troubleshooting issues and automations
    • undefined
    • Support the Standard Operating Procedures for Acuity
      • Monitoring Process Street for possible process-related issues
      • Helping to develop new processes and modify existing processes to support appropriate data sharing between team members to improve operational efficiency.
      • undefined
      • Support Acuity team members by answering questions related to basic problems and removing roadblocks so they can maintain productivity.
      • undefined
      • Perform special projects that support Acuity’s internal operations and focus on delivering a high-quality work product through employee success measures.

Why Choose Sorren?

At Sorren, we’re invested in your growth and committed to helping you build a rewarding career. We take pride in our culture of excellence — where hard work is recognized, teamwork thrives, and flexibility allows you to balance your personal life and professional ambitions.

What We Offer

• Competitive Pay
• Company-Provided Laptop
• Quarterly Internet Stipend
• 15–20 Days of Paid Time Off + Paid Holidays
• Holiday Break (December 24 – January 1)
• Comprehensive HMO Coverage for You + Up to 2 FREE Dependents
• Learning and Growth Opportunities with a clear career path and mentorship
• Promotion to Regular Employment