Process & Documentation Specialist/Technical Writer

We are seeking a detail-oriented and proactive Process & Training Documentation Specialist to support the development and continuous improvement of our field operations and employee training program.

This role will work closely with our operations, engineering, quality, and field personnel to capture how work is performed and turn that knowledge into clear, practical, and standardized operating procedures, work instructions, training materials, and competency documentation.

The successful candidate will spend time with our experienced personnel to understand our equipment, processes, and field activities and translate that knowledge into documentation that can be effectively used to train employees and ensure our work is performed consistently, safely, and correctly.

Responsibilities

• Develop and maintain field operating procedures, work instructions, checklists, and training materials for our field operations.
• Work directly with experienced field personnel, supervisors, engineering, and management to document how our work is performed.
• Help develop and maintain a structured field employee training and competency program.
• Convert technical and operational knowledge into clear, practical training documents that employees can easily understand and follow.
• Develop training modules, competency assessments, sign-off sheets, and training records for field positions.
• Document standardized processes for the preparation, execution, and completion of field work.
• Create process maps, diagrams, photographs, and other visual aids to clearly communicate equipment setup and operational processes.
• Review existing procedures and training materials and identify opportunities for improvement or standardization.
• Ensure documentation reflects actual field practices and remains current as equipment and processes change.
• Work with Quality and Operations to ensure training and operational documentation supports company quality, safety, and compliance requirements.
• Maintain organized document revisions and ensure current versions are readily available to field personnel.
• Assist with continuous improvement of our overall field training and operational systems.

Qualifications

• Experience developing training programs, operating procedures, work instructions, or technical documentation, preferably in an industrial, oil & gas, construction, manufacturing, or field-service environment.
• Strong ability to interview subject-matter experts and translate their knowledge into clear and practical documentation.
• Excellent written communication, organization, and proofreading skills.
• Ability to understand technical equipment and operational processes.
• Experience developing employee training materials and competency assessments is an asset.
• Experience with Microsoft Word, PowerPoint, Visio, or similar documentation and process-mapping software.
• Experience with ISO, quality management systems, safety systems, or controlled documentation is an asset.
• Comfortable working with both office personnel and field crews.
• Highly organized and able to manage multiple documentation and training projects simultaneously.

The ideal candidate is someone who enjoys learning how work is actually performed, organizing that knowledge, and building systems that make it easier to train people and execute work consistently in the field.

Pay: $25.00-$30.00 per hour

Work Location: In person